Job Title: Systems Architect - Customer Experience Location: Remote Type: Full-time Job Summary: We are looking for an experienced
Systems Architect to lead the technical strategy and system architecture of our customer-facing applications in the healthcare space. This role is critical in shaping scalable, secure, and high-performance platforms that support essential workflows such as patient onboarding, provider collaboration, test ordering, and results delivery. The ideal candidate will play a pivotal role in driving modernization efforts and establishing best practices across infrastructure, architecture, security, and deployment.
Key Responsibilities: Platform Architecture & Application Strategy - Lead the design and evolution of customer-facing healthcare applications with a strong emphasis on scalability, security, and maintainability.
- Define architectural standards, reusable components, and modular service structures.
- Introduce design patterns and frameworks that promote high-quality, efficient development.
- Evaluate emerging technologies to enhance system performance and user experience.
Cloud & Deployment Strategy - Define and implement cloud architecture using AWS, Azure, or GCP to support scalability, cost-efficiency, and reliability.
- Lead CI/CD pipeline development, containerization (Docker/Kubernetes), and infrastructure-as-code practices (Terraform, CloudFormation).
- Guide the setup of development, staging, and production environments with robust deployment and rollback processes.
- Ensure all infrastructure complies with healthcare regulations and audit requirements.
Messaging, Integration & System Communication - Architect asynchronous, event-driven systems using message queues (Kafka, RabbitMQ, SQS, etc.).
- Define secure and scalable integration patterns for connecting with EMRs, third-party APIs, and internal microservices.
- Design RESTful and event-based APIs to facilitate both internal and external system communication.
- Ensure resiliency, graceful degradation, and robust error handling across distributed systems.
Data Strategy & Management - Design scalable data models and schemas to support clinical, genomic, and transactional data needs.
- Collaborate with engineering and data teams to optimize data access strategies, caching, indexing, and storage.
- Ensure sound data governance practices across all user-facing systems.
Security, NFRs & Compliance - Implement architectural strategies that meet healthcare industry compliance standards such as HIP nd SOC2.
- Define and enforce non-functional requirements related to performance, observability, availability, and reliability.
- Work with InfoSec to enforce security standards including encryption, OAuth2/OpenID Connect, and RBAC.
- Develop observability standards to proactively identify and resolve issues using logging, tracing, and metrics.
Cross-Functional Collaboration & Leadership - Partner closely with product, engineering, DevOps, QA, and InfoSec teams to align architecture with business and user needs.
- Provide architectural mentorship, conduct design/code reviews, and help guide engineering best practices.
- Lead technical planning during sprints and releases, balancing long-term architecture with short-term delivery goals.
- Collaborate with leadership to align system evolution with the broader organizational vision.
Required Qualifications: - 10+ years of experience in software engineering, including 4+ years in architecture or technical leadership roles.
- Demonstrated experience designing and scaling customer-facing platforms in regulated environments, ideally healthcare.
- Expertise in cloud platforms (AWS, Azure, or GCP), containers (Docker, Kubernetes), and infrastructure-as-code.
- Strong knowledge of microservices, API design, and messaging systems.
- Skilled in SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) database design.
- Deep understanding of system-level NFRs: high availability, observability, disaster recovery, and incident response.
- Experience implementing secure authentication, logging, and compliance frameworks such as HIP nd SOC2.
- Excellent problem-solving, communication, and leadership abilities.
Preferred Qualifications: - Experience with HL7/FHIR integration and EMR interoperability.
- Background in designing patient or provider-facing portals.
- Familiarity with genomic or laboratory information systems.
- Exposure to API gateways, service mesh architecture, or platform engineering.
- Knowledge of healthcare workflows such as test ordering, accessioning, and report generation.
Additional Technical Strengths: - Strong understanding of full-stack architecture, including frontend, backend, data, and infrastructure layers.
- Experience with modern frontend frameworks (React, Angular, Vue) and building responsive, secure user interfaces.
- Proven track record in designing resilient, distributed microservices and event-driven systems.
- Familiarity with real-time data pipelines, caching strategies, and eventual consistency models (e.g., CQRS).
- Deep understanding of DevOps practices, container orchestration, and deployment automation.
- Ability to drive developer efficiency through reusable components and architectural standards.
- Innovative mindset with a product-oriented approach to system design.
- Leadership in evaluating and integrating emerging technologies into scalable, maintainable, and compliant systems.
