Davita

Systems Analyst (IT)

Davita$75K — $95K *
Brea, CA 92821In-Person
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience as a System Analyst in production support
  • 2-3 years supporting healthcare applications
  • Ideally familiar with Electronic Healthcare Record Systems or Hospital Systems
  • Strong documentation skills, including technical writing
  • Excellent oral and written communication skills
  • Customer Service oriented with a flexible mindset
  • Experience with tools like ServiceNow and Jira is a plus

Responsibilities

  • Provide Tier IV support and create Jira stories for production backlog
  • Analyze in-house software issues and generate detailed documentation
  • Collaborate with various teams to troubleshoot and resolve issues
  • Serve as a gatekeeper for ticket assessment and processing
  • Liaise between Production and Feature teams
  • Conduct Root Cause Analysis to troubleshoot complex problems
  • Review system and functional requirements for enhancement opportunities

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) matching program
  • Generous paid time off policies
  • Access to family resources and counseling sessions
  • Professional development programs, including leadership training
  • Support for maternity/paternity leave and backup care services
Full Job Description
Posting Date
07/15/2026



Systems Analyst (IT)

The ideal System Analyst will be intuitive, smart, have attention to detail, possess a curious mindset, be a fast learner and be able to "hit the ground running" after completing training.

This System Analyst will be focusing on the following tasks:
  • Provide Tier IV support for the production backlog which they work through and create Jira stories.
  • Analyze and gather details around issues in a production in-house software application and generate documentation that adheres to format and content standards.
  • Work with other Support System Analysts, Business Analysts, Developers, QA analysts, and Product Managers in aiding troubleshooting and resolution.
  • Working closely with Tier I, Tier II and Tier III (Dev Team) on Jira tickets.
  • Perform analysis of complex technical systems along with combining their understanding of the perspectives of the end users and business stakeholders.
  • Assess the risks of applications issues and documents the impact of issues from the perspective of end users, data integrity, and other criteria (10% of time).
  • Work as a liaison between Production and Feature teams.
  • Serve as a gatekeeper - assess the Tickets being presented - review, validate and process them ahead or may close the ticket or send it back for more details.
  • This System Analyst will also be working with Legal and Compliance.
  • Perform System & functional requirements review (20% of time) which includes:
    • Reviewing issues affecting IT applications to determine if the behavior matches what is intended in the requirements
    • Identifying potential enhancements
  • Perform Root Cause Analysis (65% of time), including but not limited to:
    • Recreating issues for troubleshooting
    • Analyzing the system architecture, code, and data
    • Documenting steps to reproduce
  • Stay on top of email, chats, and meetings.
  • Host meetings.


Required Skills and Expertise:
  • Experience serving as a System Analyst in a production support environment.
  • Must have 2-3 years of experience providing support for healthcare related applications (ideally applications affiliated with patient support and business operations supporting physicians, nurses, and or clinicians).
  • Preferably either Electronic Healthcare Record System or a Hospital System.
  • Minimum of 2-3 years of System Analysis experience.
  • Reading, interpreting, capturing, transferring and documentation.
  • Curiosity to learn and investigate why issues are occurring.
  • Experience working with ServiceNow is helpful.
  • Background in Customer Service and Support.
  • Requirements validation expertise.
  • Product and QA Testing skills are very helpful.
  • Technical Writing experience will be helpful for writing uses cases.
  • Must have experience troubleshooting production/application related issues.
  • Must have excellent oral and written skills.
  • Good ability to communicate and requiring minimal direction.
  • Flexible attitude.
  • Process Driven.
  • Ability to work with project stakeholders.
  • Customer Service Mindset.
  • Investigative approach to solving problems.
  • Ability to be fast and responsive.
  • Highly organized.
  • Skilled in working with MS Word and Excel.


Desired Skills and Expertise:
  • Experience working with Jira is highly desired.
  • Exposure to development is a plus.
  • Experience creating BRD's would be helpful.
  • Experience working with Snagit.
  • Experience working within an Agile/Scrum environment.
  • Experience supporting large scale application development efforts.
  • Technical Writing experience will be helpful.
  • Troubleshooting experience will be helpful.
  • Wireframe experience.


What We'll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.

#LI-SM5

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

About Davita

Since 1992, HealthCare Partners has been committed to developing innovative models of healthcare delivery that improve our patients' quality of life while containing healthcare costs. Our strength is in our steadfast commitment to our guiding principle of coordinated care. Our physicians strive daily to bring the benefits of coordinated care to more than 575,000 managed care patients in California, who represent the diversity of cultures, socioeconomic groups, ages, and health statuses in the communities we serve.

DaVita Careers

Join DaVita, a leader in healthcare services, and become part of a company that values innovation, leadership, and a commitment to providing quality care. At DaVita, we offer a range of job opportunities that allow professionals to thrive in a culture that fosters growth and diversity.

Work You’ll Do

At DaVita, we are dedicated to a collaborative team environment where each member’s skills are valued and nurtured. Our focus on professional development and leadership training ensures that every team member can reach their full potential. Whether you are looking for a position in healthcare, administration, or support, DaVita offers a path for career advancement and personal growth.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. DaVita is committed to leading the healthcare industry by adopting new technologies and practices that improve patient care. Our leadership in the healthcare sector is driven by a commitment to operational excellence and continuous improvement.

Explore Job Opportunities and Internships

DaVita offers a wide range of employment opportunities and internships that provide hands-on experience and the chance to make meaningful contributions. From clinical roles to corporate positions, our company is looking for passionate, curious, and driven individuals. Explore where your career can take you with DaVita.

Grow Your Career

With DaVita, you are encouraged to grow both professionally and personally. Our benefits package is designed to support our team members’ health, well-being, and financial growth. We believe in nurturing our employees' careers with robust training programs, including diversity training and skills development workshops.

Be Part of Our Culture

At DaVita, we pride ourselves on a workplace culture that promotes diversity and inclusion. We believe that a diverse team inspires innovation and enhances our ability to provide top-notch care. Our employees enjoy a supportive network that fosters open communication and continuous learning.

Join Our Team

Search open positions that match your skills and interests. We are looking for creative, solution-driven team players who are passionate about making a difference. At DaVita, you’ll find a community where you can build a rewarding career.

Stay Connected

Keep up to date with the latest in career opportunities at DaVita. Personalize your job search and receive alerts about new positions that align with your career goals. Stay ahead with insider perspectives and industry-leading insights—all from the people who work here.

Networking and Professional Development

Engage with a vast network of professionals and take advantage of networking opportunities that can lead to valuable career advancements. At DaVita, we encourage our team members to connect, share, and learn from each other to enhance their professional and personal development.

Interview and Resume Tips

Prepare for your future with DaVita by accessing resources that help you craft your resume and hone your interview skills. Our hiring process is designed to identify and attract individuals who are ready to make a significant impact in the healthcare industry. Join DaVita today and be part of a company that is as dedicated to its employees as it is to its patients. Explore the possibilities and find out how you can contribute to our mission of providing exceptional care.
Learn more about Davita
Size
69,000 employees
Market Cap
$6.6 billion
Industry
Net Income
$773.6 million
Founded
1992
5 Year Trend
+1.6%
Revenue
$11.5 billion
NASDAQ

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