Systems Analyst - Intermediate

UPMC Senior Communities • $70K — $95K *
US-AnywhereRemote in Pittsburgh, PA
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of experience with modern technology and application support.
  • Epic ambulatory certification preferred, with knowledge of specialty modules like Beans, Bones, Kaleidoscope, or Phoenix.
  • Experience with Epic or other EMR systems, or relevant clinical background.
  • Self-motivated and highly driven to meet expectations.
  • Ability to work independently as well as collaboratively in a team environment.
  • Thorough understanding of IT fundamental tools and concepts, especially SDLC.
  • Commitment to ongoing training and professional development.

Responsibilities

  • Document and create flow charts for system builds and maintain documentation independently.
  • Triage and resolve level 1 and level 2 support issues, escalating level 3 issues as needed.
  • Manage project tasks and milestones, taking full ownership of assigned projects.
  • Apply System Development Life Cycle principles in daily tasks.
  • Ensure confidentiality and quality of data throughout all processes.
  • Interact with vendors and assist with issue escalation as necessary.
  • Write and analyze reports, modifying them as required for project needs.

Benefits

  • Primarily remote role with 2-3 days/month on-site requirements.
  • Opportunity to work in a collaborative, team-oriented environment.
  • Access to continuous self-development and training programs.
  • Engagement with a reputable institution known for its healthcare systems.
  • Possibility to mentor and lead less experienced team members.
Full Job Description
UPMC is looking for a Systems Analyst - Intermediate to join their team. This position is primarily remote with 2-3 days/month on site during our implementation. We are targeting applicants with an Epic Ambulatory certification or experience supporting clinics, end users, and operations.

Description:

Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs on the Ambulatory Surgery team.

Responsibilities:
  • Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
  • Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
  • SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.
  • Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
  • Data Quality: Maintain data quality at all times.
  • Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
  • Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
  • End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.
  • Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
  • Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
  • System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
  • Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

    *Performs in accordance with system-wide competencies/behaviors.

    *Performs other duties as assigned.


Qualifications:

  • Typically has 2+ years experience with modern technology and application support through education or practical experience.
  • Epic ambulatory certification with deep application knowledge of specialty modules include Beans, Bones, Kaleidoscope, or Phoenix preferred.
  • Epic, other EMR experience, or clinical experience preferred.
  • Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

    Licensure, Certifications, and Clearances:

    Act 34

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

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Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

Introducing the UPMC Senior Communities Professional Development Program

The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

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Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

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Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

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