Job DescriptionYour RoleThe Pharmacy Care Management Platform team delivers all IT Pharmacy solutions to support Pharmacy Operations and Pharmacy Transformation. The Systems Analyst-Consultant will report to the Pharmacy Development Senior Manager. In this role you will be the comprehensive subject matter expert in the technology products/platform feature space and apply, learn, and extend your skills beyond formal role boundaries. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate's willingness to participate across many different activities within an agile working model.
ResponsibilitiesYour WorkIn this role, you will:
- Drive operational excellence, including but not limited to Incident Management, process automation leveraging AI, and ensuring smooth deployments for your technology products/platform features.
- Automate and Modernize release management to support the new Product/Platform and full CI/CD model, leveraging AI tools
- Provide analytical support and troubleshooting for application-related issues.
- Work directly with the product stakeholders and/or technology product teams to understand the business domain.
- Recommend the most efficient and cost-effective implementation, leveraging reusable features where possible
- Understand, document, and communicate upstream/downstream dependencies supporting assigned development areas
- Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs.
- Write acceptance criteria and ensure criteria comes to fruition during product demos.
- Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, and demos), representing the needs and perspectives of your assigned development areas
- Act as a proxy Product Manager/Scrum Master when necessary.
- Ability to serve as Systems Analyst for more than one technology product line/platform feature team
- Configure, develop (scripts, queries, reports), test, troubleshoot (system and application log interrogation), evaluate performance, and support (monitoring and impact remediation).
- Collaborate with development teams to integrate new features and improvements.
- Ensure security and compliance standards are met throughout the development and deployment process.
- Lead the team in regular system audits and implement necessary updates and patches.
QualificationsYour Knowledge and Experience- Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of directly related professional experience and deep technical abilities in one or more primary products, programs or technologies
- Excellent oral and written communication skills; ability to influence stakeholders and technical counterparts
- Excellent problem-solving and prioritization skills
- Requires Health Care knowledge and experience, Preferred Pharmacy knowledge and experience
- Requires database understanding and expert level SQL querying skillset
- Requires understanding and experience in Agile methodology, Product Model, DevSecOps and Agile tools
- Proven ability to function in a fast moving and rapidly evolving environment
Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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