Systems Administrator

Location: Pleasantville, NY - Hybrid (3 days in office per week)

Department: Information Technology

Reports To: Network & Security Manager (IT Operations Supervisor)

Employment Type: Full-Time

Position Summary:

The System Administrator is responsible for maintaining the reliability, security, and performance of the organization's IT infrastructure and providing Level 1-3 support. This role oversees servers, networks, applications, and related systems to ensure consistent availability and optimal operation. The System Administrator performs system monitoring, troubleshooting, patching, and upgrades; manages user accounts and access; and supports IT policies, standards, and cybersecurity requirements. The position also partners with internal teams/customers and external vendors to resolve issues, implement new technologies, and support organizational initiatives. Strong problem-solving skills, attention to detail, and a customer-focused approach are essential for success in this role.

Key Responsibilities:

INFRASTRUCTURE SUPPORT:

• Asset Management - Inventory/ Purchasing/ Deployment/ Disposal

• Creation and removal of accounts in Windows Active Directory environment.
• Administer, support and build servers
  • Virtualization (Hyper-V)
  • Domain Controllers
  • File Servers and Storage management (including backups - VEEAM)
  • Intranet (SharePoint)
  • SQL Server
  • Special Application Servers
• Maintain security for entire environment (Anti-virus and Security Patches)
• Performing routine audits of systems and software.
• Maintain desktop/laptop/ register builds (Windows 11/10)
• Administer and support Network Printers.
• Administer and support Software Deployment (ManageEngine / InTune) and unattended installations (SCCM).
  • Install and configure new hardware and software.
  • Apply operating system updates, patches, and configuration changes.
  • Responsibile for documenting the configuration of the system.
• Troubleshoot any reported problems.
• Ensure that the network infrastructure is up and running.

NETWORK SUPPORT:

• Administrate network infrastructure (WAN and internet) including:
  • Data Center
  • Corporate offices
  • 20+ Stores
  • Remote Access (VPN)
• Assure Network performance, redundancy and security
  • Audit support - network scanning
  • Router/Switch/Firewall configuration
  • WiFi configuration
  • Internet Proxy
  • Wiring as needed
• Administer and support all Routers Switches.
• Administer and support Network Backbone.
• Administer and support Firewall and VPN Tunnels.

PHONE AND COMMUNICATON SUPPORT:

• VOIP - 8X8
• Mobile Device support and management
• Administer and support Building Security System

CUSTOMER SERVICE:

• Provide technical support
  • Handle day-to-day end user support.
  • Support access requests for O365 User accounts.
  • Coordinate with local and global support to resolve user problems and work within established procedures for user support.
  • Communicate effectively with local business areas including corporate office, warehouse(s), 20+ retail stores (MyPOS) and remote users/events (i.e., warehouse sales/roadshow).
  • Evaluate, prioritize, and respond to service requests with a resolution.
  • Cross train with other team members.
  • Be available for on-call duties on nights and weekends when required.
  • Perform Ticket Tracking and Follow-up.
• Others:
  • Develop and facilitate end user hardware and software training.
  • Experience dealing with vendors for support resolution.
  • Provide input on IT expenses/budget.

Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent technical certification.3+ years related hands-on experience within a professional services environment.

• Knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.
• Advanced troubleshooting, resolve remote access issues both software and hardware.
• Must have prior experience working on a Help Desk.
• Intermediate or better knowledge of networking (PaloAlto, Fortinet).
• Intermediate knowledge of Phone Systems (8x8 experience is a plus).
• Must have advanced experience working in a Windows environment (Windows Server 2016 and 2012; Windows 11/10)
• Working knowledge of MS Office Applications and Adobe Reader, Acrobat and Photoshop.
• Working knowledge of MS Office 365 applications.
• Baseline knowledge of SAP components.
• Excellent written and verbal communication skills.
• Ability to work effectively as a team member in a fast paced, dynamic, deadline-driven environment; must be able to multi-task.

Preferred Qualifications:

• Experience in a retail-focused organization.
• Microsoft certification preferred.
• Experience in Windows IOT setup, administration, maintenance and security for remote POS devices/ digital signage devices.

• Familiarity with ITIL service management best practices.

Pay Range: $80,000-$92,000

Not eligible for sponsorship

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