Systems Administrator, Tier 2, Lev 2 (AE26061150)

Advantage Engineering & IT Solutions Inc

$85K — $92K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of technical support experience
  • CompTIA A+ CE certification required
  • CompTIA Network+ CE certification required
  • Ability to support hardware and software troubleshooting
  • Experience in providing remote assistance and desktop support
  • Clearance: Top Secret SCI with polygraph needed
  • High school diploma or GED with 15 years experience, or Bachelor's degree with 10 years of experience

Responsibilities

  • Provide technical support and troubleshooting for network, desktop, and systems issues
  • Coach and mentor less-experienced team members
  • Apply diagnostic techniques to identify and solve problems
  • Offer remote support to users via desktop mirroring applications
  • Resolve and follow-up on cloud infrastructure issues reported by users
  • Investigate problem causes and recommend solutions
  • Maintain work within a SCIF environment, ensuring compliance and security

Benefits

  • 401K with employer contribution, fully vested at 1 year anniversary
  • Five weeks of comprehensive annual leave (25 workdays)
  • Additional leave earned in lieu of overtime
  • 11 paid Federal Government holidays
  • Up to $5,000 annually for education/training programs, pre-approved
  • Life insurance coverage at 1x annual salary, additional coverage optional
  • Short-term and long-term disability plans
  • Employer contribution towards medical plans with options for dental and vision coverage
  • Eligibility for performance bonuses and incentives
Full Job Description
AEITS, a GTSC company, seeks a Systems Administrator, Tier 2, Level 2.

Location: Annapolis Junction, Maryland area

~~~ Shift work - Wed to Sun 2PM to 10 PM

~~~ All work is on-site, in-person in a SCIF environment. This is not a hybrid or remote position.

~~~~~~~~~~

Clearance: Top Secret SCI with appropriate polygraph.

Compensation: $85,000 to $92,000

Job Description:
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Mandatory Requirements and Certifications:
  • Hardware
  • Remote Assistance
  • Remote Desktop
  • CompTIA A+ CE
  • CompTIA Network+ CE
  • Privileged User
  • Must Sign an NDA


Education Requirements
  • High School or GED with 15 years' experience; or
  • Bachelor's Degree with 10 years' experience


BENEFITS - Full-time Employees
  • 401K with employer contribution. Fully vested at 1 year anniversary.
  • Five (5) weeks comprehensive annual leave (25 workdays).
  • Additional leave can be earned in lieu of overtime.
  • 11 Paid Federal Government Holidays.
  • Up to $5,000 annually for individually tailored education / training program.
  • All education plans must be pre-approved by Advantage Engineering management.
  • Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
  • Short-term and long-term disability.
  • We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
  • All employees are eligible to earn generous incentives and performance bonuses.


AEGARLOCHSFORD

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