YOUR ROLE AS PART OF THE TENTAMUS TEAM

The Systems Administrator provides first-line technical support and assists with maintaining Tentamus North America's IT systems and infrastructure. This role focuses on daily operational tasks, end-user support, and learning core system administration skills while working closely with senior IT staff. Duties include but are not limited to:

• Consulting and supporting the Tentamus North America laboratories in their daily IT challenges.
• Managing and executing multiple local and remote IT projects, including vendor management.
• Supporting and shaping the global Tentamus IT environment: PCs, Systems, Network, Security, VOIP
• Be part of a team responsible to manage, integrate, upgrade, and improve the Tentamus North America IT infrastructure including but not limited to:
  • VMWare virtualized environment management
  • Server (Linux and Windows) deployments
  • Patch management
  • Automation of manual tasks
  • Meraki global network
  • L2/L3 escalation
• Provide frontline support for desktops, laptops, mobile devices, and common software applications.
• Assist with managing IT tickets in ClickUp and ensure timely updates and resolutions.
• Support end users with account setup, password resets, and general troubleshooting.
• Help maintain and update IT documentation, user guides, and knowledge base articles.
• Assist senior IT staff with basic server, network, and cloud administration tasks.
• Participate in routine system maintenance, patching, and monitoring.
• Learn and apply Tentamus IT standards and security practices in daily tasks.
• Collaborate with the global Tentamus IT team on projects and upgrades as assigned.

TO THRIVE AS THE SYSTEMS ADMINISTRATOR

Our ideal candidate will be authorized to work in the United States indefinitely without restriction or sponsorship and possess strong problem-solving and communication skills, and a high attention to detail.

Other qualifications include:

• Hold an Associate's degree in information technology, computer science, or related field; or equivalent technical training/experience.
• 1-2 years of IT helpdesk, desktop support, or related experience (internships and co-op experience accepted).
• Familiarity with Windows and macOS desktop administration.
• Basic understanding of Active Directory and user/group management.
• Knowledge of fundamental networking concepts (IP addressing, DNS, VPN).
• Experience with Microsoft 365 applications and common business productivity tools.
• Strong troubleshooting, communication, and customer service skills.
• Willingness and ability to learn new technologies and systems.
• Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) a plus.
• Exposure to virtualization technologies (VMware or Hyper-V) or basic scripting is helpful.

POSITION TYPE & SCHEDULE

This is a full-time, Portland, Oregon based (Columbia Laboratories), hybrid position, Monday - Friday, 8:00AM - 5:00PM. This role occasionally requires evening/weekend work for issues that may arise. Travel to other Tentamus sites is required and may be frequent. This position typically operates indoors in either an in-person office setting or working from home, and the noise level is usually moderate to loud in server room environments.

Mental and Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands and fingers to hold or feel, reach with hands and arms, talk, and hear. The employee is regularly required to sit at a desk working on a computer. Specific vision abilities include near distance, far distance, color, peripheral vision, and depth perception. Must be able to lift 50lbs at a time.

WHAT'S IN IT FOR YOU?

Annual Salary between $80,000 - $90,000, comprehensive and low-cost benefit plans (medical, dental, vision, disability, life insurance, EAP) Ample PTO and a matching 401k