Carvana

Systems Administrator Team Lead

Carvana$90K — $110K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-10 years in IT, with 1+ years in people management
  • Strong communication and inclusive leadership skills
  • Experience with remote site management
  • Understanding of ITIL, SLAs, metrics, and reporting
  • Advanced skills in Windows Server, Active Directory, and network services
  • Familiarity with firewalls, switches, and wireless deployments
  • Familiarity with broadband connectivity and security processes

Responsibilities

  • Oversee remote site support for circuits, network, and security systems
  • Prioritize support for key applications in Inspection Centers and auctions
  • Communicate with Property Operations, Security, and Construction teams
  • Manage vendor relationships for installs and troubleshoot issues
  • Document and track technical issues while assisting remote users
  • Execute projects across the Remote Field Services organization
  • Coach and develop team members for professional growth
  • Lead initiatives to improve business processes and service delivery
  • Ensure adherence to security policies and provide relevant support
  • Report monthly to leadership on improvement opportunities

Benefits

  • Medical, Dental, and Vision benefits
  • 401K with company match
  • Perks such as student loan payments and discounts on vehicles
  • Wellness program to promote mental and physical health
  • Opportunities for skillset expansion and knowledge sharing
  • Promoting from within with rapid career development in a start-up atmosphere
Full Job Description
About the team and position

We are looking for a Remote Field Services Team Lead to join our Tech Services Team. This role will oversee a team to ensure the timely delivery of quality technical support service to the business. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills with a high degree of emphasis on providing an exceptional end-user experience.

This position will report to the Remote Field Services Manager and will be required to travel 50%+ of the time to assist in launching new markets and meetings with staff and site leadership

What you'll be doing
  • Oversee a team to monitor and support all remote sites to include, circuits, network and security systems for multiple locations.
  • Prioritize Inspection Center and auction support with critical applications.
  • Communicate and collaborate closely with internal Property Operations, Security Team and Construction teams.
  • Facilitate relationships with multiple vendors for installs and turn-ups to resolve issues either onsite or on the phone.
  • Document, track and monitor all technical issues and solutions Communicate with remote users via phone or email in order to troubleshoot problems using (and sometimes without use of) remote connectivity tools.
  • Execute various projects across the enterprise-wide Remote Field Services (RFS) organization
  • Coach, train, and develop your team to achieve personal and professional career goals
  • Lead or act as a significant contributor to leadership in the development of key initiatives that provide high-level results to improve business processes and service delivery
  • Ensure policy adherence and provide support for both internal and external security controls
  • Provide monthly report to leadership and discuss opportunities for improvements

What you should have

This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have...
  • 8-10 years experience in Information Technology industry, with 1+ years of direct people management
  • Strong team player with good communication skills and strong inclusive, people-focused leadership skills
  • Prior experience with remote site management.
  • Good understanding of ITIL foundation, SLA's, metrics and reporting.
  • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
  • Advanced skills in Windows Operating System (recent flavors: Windows 11,10) and the knowledge to create and push images.
  • Experience managing service and procurement vendors
  • Experience in project management tools "Jira"
  • Strong familiarity with firewalls, switches, and wireless deployments.
  • Strong familiarity with broadband connectivity (SD-WAN), data security, firewalls, VPNs, and the general processes centered around a data center environment.
  • Experience with configuring network devices (Cisco, Juniper, Fortinet, Meraki).
  • An understanding of enterprise network environments.
  • Basic knowledge and troubleshooting skills for IP Phones.
  • Experience with G-Suite including Gmail, Calendar, and Drive.
  • Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
  • Experience with troubleshooting AV equipment such as HD TVs or Projectors.
  • Experience in designing, implementing, and reporting to senior management of Service Desk related dashboards, metrics, and KPIs.

What we'll offer in return
  • Full-Time Salary Position with a competitive salary.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ

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