Job DescriptionWe're seeking a Systems Administrator to collaborate with a team to perform support for a comprehensive suite of applications, which serve as the primary means of communication between Sponsor headquarters, offices, and industry partners.
Required Skills- Demonstrated experience answering questions via emails, hotline, and tickets
- Demonstrated experience answering users' inquiries regarding computer software and hardware operation to resolve problems
- Demonstrated experience entering commands and observing system functioning to verify correct operations and detect errors
- Demonstrated experience installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Demonstrated experience overseeing the daily performance of computer systems
- Demonstrated experience setting up equipment for employee use, performing or ensuring proper installation of communication, operating systems, and appropriate software
- Demonstrated experience maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities
- Demonstrated experience reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Demonstrated experience monitoring events and performing corrective actions according to documentation
- Demonstrated experience escalating incident reports to required groups and monitoring incidents
Desired Skills- Demonstrated experience of making changes to databases by reviewing procedures found within Database Management System Manuals, or similar SOP documents
- Demonstrated experience updating and communicating with users about the progress of problem remediation
- Demonstrated experience participating in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location
- Demonstrated experience of answering users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location
