Job Summary:
Realistic Job Preview
This role is responsible for leading Epic integration initiatives and ensuring reliable interoperability between Epic and numerous internal and external healthcare systems. The Lead Epic Bridges Analyst serves as both a technical expert and team leader.
A typical week may include:
Designing and reviewing interface solutions for new clinical or business initiatives.
Troubleshooting complex production issues impacting patient care or revenue workflows.
Leading project workstreams and coordinating with application teams, vendors, and infrastructure teams.
Mentoring analysts and reviewing technical designs and build quality.
Participating in upgrade planning, testing, and release activities.
Supporting critical incidents and driving root cause analysis for recurring issues.
Success in this role requires someone who enjoys solving complex technical problems, working directly with clinical and operational stakeholders, and taking ownership of integration strategy and delivery.
Core Responsibilities
Lead the design, implementation, optimization, and support of Epic Bridges integrations.
Serve as the technical lead for interoperability initiatives involving Epic and third-party applications.
Analyze business and clinical requirements and translate them into scalable integration solutions.
Monitor, troubleshoot, and resolve complex interface issues while ensuring system reliability and performance.
Lead interface testing, validation, and deployment activities for projects, upgrades, and system changes.
Partner with operational, clinical, application, and vendor teams to support enterprise integration needs.
Establish and maintain integration standards, documentation, and best practices.
Mentor and provide technical guidance to other analysts on the team.
Facilitate root cause analysis and continuous improvement efforts to improve integration stability and supportability.
Participate in on-call support and issue escalation management as needed.

Essential Responsibilities:

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Application Delivery Process
• Application Maintenance
• Application Testing
• Packaged Application Integration
• Scripting Tools and Languages
• System and Technology Integration
• Acts with Compassion
• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Managing Diverse Relationships
• Microsoft Excel
• Organizational Skills
• Prioritization
• Relationship Building

Minimum Qualifications:

• Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• 5+ years of hands-on Epic Bridges experience supporting healthcare integrations.
• Epic Bridges Certification (current or previously certified).
• Strong knowledge of HL7 v2 messaging, interfaces, interface troubleshooting, and workflow analysis.
• Experience designing, implementing, and supporting complex integrations between Epic and third-party systems.
• Strong understanding of HL7, APIs/FHIR, web services, data mapping, and interface engines (e.g., Cloverleaf, Rhapsody, Mirth).
• Ability to analyze end-to-end integration architecture and resolve complex issues.
• Experience leading projects, coordinating analysts, and serving as a technical lead.
• Ability to mentor junior analysts and establish best practices.
• Strong stakeholder management and communication skills.
• Experience supporting production healthcare systems in a 24x7 environment.
• Strong incident management, root cause analysis, and problem-solving capabilities.
• Experience managing integration upgrades, testing, and change control processes.
• Strong understanding of clinical, revenue cycle, ancillary, and interoperability workflows.
• Ability to translate operational and clinical requirements into technical integration solutions

Primary Location: Oregon,Portland,Nicolai Service Center Additional Locations:

• Pleasanton, CA
• Corona, CA
• Lake Oswego, OR
• Greenwood Village, CO
• Atlanta, GA
• Hyattsville, MD
• Renton, WA
• Honolulu, HI

Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: KPIT ADMIN - HC BRIDGES - 9601
Pay Range: $115600 - $149600 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 10 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy.