Position title: Systems Administrator I
Reports to: Chief Technology Officer
Employee status: Full-time, Permanent
Supervises: None
Hours per week: 35
Compensation: Group 7 (MoveUP 378) - $40.35 per hour
Position PurposeUnder the general direction of the Chief Technology Officer, the System Administrator I is responsible for resolving system administration related hardware and software issues; provides support for servers and microcomputer environment; plans, automates, manages, and supports a growing number of 7x24 systems; coordinates efforts among the systems, desktop, database and operations groups to ensure timely implementation and support for all Society's systems; assists in the development of operating procedures, standards and practices; provides helpdesk support to the user community such as implementing software upgrades, troubleshooting and resolving problems.
Duties and Responsibilities- Perform desktop support and help desk consultation
- Provide system administration, analysis, and functions for server systems
- Develop project schedules, prioritize tasks, and meet project schedule requirements
- Resolve, record, and track all hardware and software problems daily
- Interface with users and provide guidance in selection of technologies
- Install, configure and support a variety of computer hardware and software including but not limited to server and desktop operating systems/applications and network hardware and software
- Schedule installations and upgrades and maintain them in accordance with IT policies and procedures
- Develop documentation to support daily processes and operations related to managed hardware and software
- Develop documentation, checklists, and processes for communicating appropriate support information to the users
- Identify improvement opportunities including but not limited to tools, processes, procedures, Installation, configuration and troubleshooting techniques
- Manage and maintain security surveillance systems
- Manage server security including anti-virus, permissions, and accessibility
- Review systems logs on a daily basis and correct potential problems
- Implement and maintain all operational procedures
- Lives the mission and values of the AMS daily
- Other duties as required
Qualifications and Experience- University degree from an accredited University Microsoft and other industry recognized certification(s) preferred
- Minimum of three years of experience in computer operations and technical support including at least one year at the enterprise management level
- Excellent customer services skills Clear and concise verbal and written communication skills
- Able to establish and maintain effective working relationships with students, staff, technical personnel and consultants
- Understanding of SAN and NAS architecture, DHCP, DNS administration in a mixed OS environment
- Knowledge of management for HP/Dell servers, Virtualization (VMware), Active Directory deployment and management
- Working knowledge of cybersecurity principles and controls, including endpoint security, access management, patching, vulnerability management, and incident escalation.
- Familiarity with approved AI-enabled productivity tools, including Microsoft 365 Copilot or equivalent technologies, and their security, privacy and responsible-use considerations.
- Ability to identify, document and escalate operational, cybersecurity and technology risks in accordance with established policies and procedures.
- Experience in disaster recovery management
- Technical knowledge of PC's, Mac's, smart phones, Local Area Networks
- Technical knowledge of standard office tools including: Windows, MS Office (Word, Excel, PowerPoint, Outlook, Access) and other desktop tools
- Basic knowledge of operations software such as distribution and backup software Understanding of Information technology principles and procedures, including record keeping, maintenance and operation; modern office procedures
- Effective project management
- Informed of current industry trends and best practices
- Interest in acquiring new skills via hands on training, classroom training, and self-directed learning
- Ability to prioritize and work under pressure to meet deadlines
- Ability to work both independently and within a team environment
- Valid BC driver's license and access to a vehicle
- Able to work overtime, shifts, weekends and statutory holidays as required
Application deadline: 11:59pm August 21, 2026
