Branch: Gas
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $3,794.00 Biweekly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled

Position Overview

The Systems Administrator is a senior technical role responsible for supporting the design, implementation, and ongoing operations of FortisBC's enterprise server and application infrastructure. This includes operating systems, authentication platforms, enterprise applications, cloud, and system-level services. The role contributes to system planning, participates in complex technical initiatives, and provides advanced operational support to ensure the reliability, scalability, and security of server-based systems.

Responsibilities

• Provides senior technical input to systems planning for enterprise servers and identity platforms, including:
  • Contributing to the development and maintenance of the Systems Infrastructure Roadmap.
  • Researching and recommending future servers, identity, and system-level architecture that aligns with business and technology needs, product capabilities, strategic direction, and industry best practices.
  • Performing systems capacity planning and technology evaluations in collaboration with Enterprise Architecture, IS Applications, and business units.
• Contributes technical expertise to the definition and delivery of systems initiatives and upgrades, including:
  • Using the Systems Infrastructure Roadmap to identify and prioritize systems initiatives to support planning of appropriate projects.
  • Contributing to the definition of functional and technical requirements, scope, sequencing, and technical dependencies.
  • Contributing technical estimates and supporting documentation (e.g., effort/resource requirements, options, impacts, assumptions) to support project planning and funding considerations.
  • Leading the execution of system-related projects, in coordination with external service providers and suppliers, to ensure effective and efficient delivery of business technology initiatives.
  • Developing and executing communication plans related to systems upgrades, transitions, and service impacts.
  • Identifying conflicts between system project requirements and enterprise policies, standards, or architecture and recommending solutions.
  • Participating in technical change management activities, quality control reviews, testing, and production turnover activities.
• Supports the design, implementation, and ongoing improvement of enterprise servers and application platforms, including:
  • Contributing to the design, implementation, and continuous improvement of server operating systems (e.g., Windows, Linux), authentication platforms, enterprise directory services, certificate services, and related system-level infrastructure in alignment with organizational standards and strategic direction.
  • Administering and maintaining enterprise identity platforms, including Active Directory and related authentication and access control services.
  • Configuring and maintaining server environments to support enterprise applications, databases, and integration services.
  • Analyzing and processing complex systems requests to confirm the specified configuration is appropriate for client needs and will operate within FortisBC's systems environment.
  • Assessing technical impacts, recommending alternatives where appropriate, and specifying technical work in detail for implementation by service delivery partners.
• Provides advanced technical support for enterprise server environments and business-critical applications, including:
  • Responding to support calls and system-related outages.
  • Troubleshooting advanced server and application issues, including authentication, performance, and integration problems.
  • Performing and leading upgrades, installations, and preventive maintenance tasks for server operating systems and enterprise applications.
  • Managing system-level services such as identity platforms, certificate services, and licensing infrastructure.

• Documents work in the problem management system, prepare progress reports, administer and maintain server and application inventories.
• Maintains up-to-date superior knowledge of the company's systems infrastructure, cloud, and supported platforms.
• Coordinates multiple resources and breaks down work, estimating and managing the activities required to deliver intermediate to large-scale systems projects successfully.
• Provides senior-level support and collaboration with Technical Systems Analysts and other Admin roles.
• Collaborates with Network and Infrastructure Administrators to diagnose and resolve cross-domain incidents impacting infrastructure services.
• Performs additional duties related to the above duties, including driving a vehicle, which do not affect the rating of the job.

Requirements

• 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field.
• 8 years' related work experience.
• Advanced knowledge of server operating systems, enterprise applications, authentication platforms, and system-level services.
• Advanced expertise with system monitoring and automation tools.
• Advanced understanding of identity management, certificate services, and licensing infrastructure.
• Excellent interpersonal and customer service skills.
• Excellent written and oral communications and presentation skills.
• Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment.
• Ability to execute large projects.
• Ability to analyze problems.
• Leadership and management skills.
• Valid Class 5 British Columbia Driver's license.

Additional Information

This role supports our Cloud and Microsoft environments, as well as collaboration technologies.

In this role you will need to be:

• Experienced supporting enterprise deployments of MS Teams voice.
• Experienced supporting hardware collaboration technologies such as Poly and Audiocodes.
• Experienced troubleshooting advanced cloud integrated voice solutions.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You're Applying. What now? page for additional information.