ResponsibilitiesPeraton is seeking a Systems Administrator to join our team supporting the Department of State’s Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. The SA provides IT Operations and Maintenance (O&M) support for the hardware, software, and platforms that power consular applications and systems across U.S. Passport Offices and Agencies. This role ensures the stability, security, and performance of mission-critical systems serving U.S. citizens worldwide.
Core Work Schedule: 7:00AM – 4:00PM, Monday-Friday. Exact hours to be established by site lead.
Location: Kansas City Passport Agency, 6501 Beacon Drive, Suite 3200, 3rd Floor, Kansas City, MO 64133
The individual must be willing to travel to an existing Passport Agency, location to be determined by the program, for a minimum of three weeks to complete new hire training and shadowing.
Day to Day Roles and Responsibilities:
- Install, configure, troubleshoot, and maintain desktop, server, and peripheral COTS/GOTS systems to ensure operational reliability and performance.
- Manage deployment, monitoring, and maintenance of hardware, software, and databases—including Consular Affairs applications, SCCM, Active Directory, vSphere, and SQL environments.
- Perform data and system backups, restores, and ongoing management of IT infrastructure to ensure data integrity and system availability.
- Coordinate and implement hardware/software upgrades, replacements, and decommissioning activities with minimal service disruption.
- Administer Active Directory accounts, privileges, and badge logon configurations in accordance with security policies.
- Monitor and remediate vulnerabilities, ensuring compliance with Microsoft Defender and Department of State cybersecurity standards.
- Document configurations, system changes, and performance trends, maintaining accurate technical and topology documentation.
- Log, track, and resolve incidents using ServiceNow, collaborating with Government System Administrators and ISSOs to ensure secure, compliant, and efficient IT operations.
- Manage inventory of peripherals and support devices, including tracking asset transfers, maintaining accurate documentation, and ordering/replenishing supplies to ensure operational readiness.
Qualifications
Basic Qualifications:
- Bachelors degree and 2 years of experience or a Masters degree and 0 years of experience or an Associates degree and 4 years of experience or a High School Diploma/Equivalent and 6 years of experience.
- U.S. citizenship and active SECRET Government Security Clearance.
- Experience administering and supporting Microsoft Windows Server environments, including Active Directory and Group Policy.
- Experience performing system installation, configuration, troubleshooting, patch management, backups, and disaster recovery activities.
- Experience deploying, configuring, and maintaining enterprise systems using Microsoft Endpoint Configuration Manager (SCCM/MECM) or an equivalent endpoint management tool.
- Experience administering VMware vSphere or another enterprise virtualization platform.
Desired Qualifications:
- Knowledge of NTFS permissions, file share permissions, and Active Directory security and distribution group management.
- Experience administering DHCP, Print Server, and Microsoft Exchange Online (Exchange/O365).
- Knowledge of Cisco switching and routing technologies.
- Experience using ServiceNow, Remedy, or another IT Service Management (ITSM) ticketing platform.
- Experience supporting IBM scanner appliances.
- Experience supporting Intermec PM43 label printers.
- CompTIA A+, Network+, Security+, or equivalent industry certifications.
Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
