The Systems Administrator that has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance(O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.

Position Responsibilities:

• Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage.
• Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.
• Assists deployment team with approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
• Assists with developing installation instructions and supporting documentation to affect system design deployments
• Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
• Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues

Required Qualifications:
• Must have an active TS/SCI Clearance with Polygraph.
• Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 1 month of hire
• A Bachelor's Degree in Computer Science, Information Technology, or related field and at least 5 years work experience
• Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
• Strong analytical and strategic thinking skills with a service-oriented mindset
• Good team player with a strong willingness to participate and help others
• Ability to priorize in a fast-moving environment with a high sense of urgency and self-motivation

Desired Qualifications:
• Experience with managing work tasks via ServiceNow
• Experience with enterprise technologies such as Splunk and Amazon Cloud services
• Experience with virtual infrastructure and containerization

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: