Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
- Monitors and supports the information technology and systems infrastructures.
- Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
- Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
- Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
- Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
- Administers, runs tests on, and maintains operating system and related software.
- Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
- Performs root cause analysis, diagnostics, and monitoring on various production systems.
- Identifies opportunities for process improvements and works with team members to implement efficiencies.
- Effectively creates and maintains relevant systems documentation and user guides.
- Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
- Conducts cost analysis of newly designed platforms and technologies.
- Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
- Reviews the problem management register and identifies actions.
- Applies scripting methodologies to automate related tasks.
Minimum Qualifications- Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
- 4-6 years of experience in information technology, systems administration or other IT related field.
Other Job Specific Skills- Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
- Applies standard methodology, techniques, procedures and criteria.
- Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
- Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills.
- Experience with cloud infrastructure, digital workspace and storage technology.
Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
