Job ID: 16590

Business Unit: MTA Headquarters

Location: Jamaica, NY, United States

Regular/Temporary: Regular

Department: Server & Storage Ops

Date Posted: Aug 20, 2026

Description

JOB TITLE:

System s Administrator Level 5

SALARY RANGE:

$ 86 , 703 - $ 123 , 862

DEPT/DIV:

Information Technology

SUPERVISOR:

Director, Server Supp & Demand Mgmt

LOCATION :

144-41 94th Avenue , Jamaica, NY 11435

HOURS OF WORK:

9:00 am - 5:30 pm ( 8 hours/day) or as required

***This position is represented by the Transportation Communications Union (TCU)***

Summary

The primary purpose of this position is to provide technical support to MTA's computer server hardware, operating system software and storage area network environment; including installation and maintenance of highly complex computer equipment and software configurations.

Responsibilities

• Install and oversee the configuration and troubleshooting of complex hardware and/or software solutions supporting MTA's server and storage environment to ensure that all MTA application and systems availability targets are met.
• Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers and storage area networks.
• Work with database administrators, network administrators, help desk staff and other IT technical resources to coordinate server and storage infrastructure requirements and analyze/troubleshoot issues as they arise.
• Ensure all required system documentation and record-keeping requirements associated with maintaining and controlling IT assets are completed accurately, in a timely manner, and in accordance with MTA policies and procedures and department requirements.
• Lead the evaluation of new products and technologies and provide input into the overall impact of introducing the technology in the MTA environment.
• Guide less senior technicians and staff in the performance of their tasks.
• Plan , design, engineer and document solutions and standards to be applied within the IT department.
• Lead the planning and coordination of tasks associated with the installation of server and storage technology.

Required Qualifications

• Advanced knowledge and familiarity with installing, maintaining and troubleshooting computer server hardware, and operating system software and storage area network equipment.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communications skills.
• Strong analytical skills.
• Demonstrated experience providing technical direction to less senior staff members.
• Strong people skills and proven leadership experience.
• Demonstrated experience planning activities and providing advanced technical direction to less senior staff members.
• Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.
• Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.
• Demonstrated ability to plan, present, and apply complex technology solutions to solve critical business requirements effectively and efficiently.
• Proven experience working with senior-level staff contributing to both short- and long-term technology-related planning strategies.

Required Education and Experience

• Bachelor's degree in Computer Science , Information Technology or related discipline; or a minimum of 12 years' experience installing, maintaining, administering and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
• Must possess a minimum of 10 years' experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Other Information

This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").