Job Description
The System User Expert (SUE) is the program's front-line operator readiness lead, ensuring mission crews, distributed units, and test organizations understand, employ, and validate CMCC capabilities effectively. The SUE delivers operator training, leads train-the-trainer engagements, maintains all user-facing materials, and provides support during operations, demos, and test events.
The SUE is the program's expert and plays a critical role in bridging operators, test units, WLT, Capability Providers, and engineering teams.
Job Duties include:
• Deliver operator training, system walkthroughs, and scenario-based instruction focused on OmniView, CMCC workflows, and capability updates.
• Lead train-the-trainer programs for operational squadrons and distributed units so they can independently train new personnel.
• Maintain and update operator materials-quick-start guides, reference cards, workflow aids, and release notes.
• Support user onboarding across all sites/systems, ensuring system understanding are established from day one.
• Support execution of existing simulator scenarios, bridging gap between user desires and CPs to develop new scenarios.
• Capture operator feedback during daily operations and events; route actionable insights through the Warfighter Liaison Team (WLT) into engineering, requirements, and test workflows.
• Provide on-site or remote operator support during exercises, demos, test events, and operational surges, ensuring users are ready and issues are rapidly resolved.
• Work directly with test units (DT/OT, Operational Test, AFTC, or equivalent) to prepare operators for test execution, ensure test objectives map to operational realities, and assist in evaluating new capability performance.
• Participate in CMCC integration testing, Experimental events, and readiness activities by helping validate workflows, user interactions, and UI behaviors.
• Document user findings, training updates, and observed workflow issues using Jira and Confluence.
• Coordinate with engineering, Capability Providers, cyber, and platform teams to ensure training content remains correct with each release.
• Identify user friction points, workflow gaps, or UI confusion and collaborate with User Story Authors, CPA/WL, and engineering to drive improvement.
Qualifications
TYPICAL EDUCATION AND EXPERIENCE:
• AA degree in related discipline and nine (9) years related experience; Or, High School and eleven (11) years related experience and related advanced certification.
Required Qualifications & Experience:
• Experience training operators in C2ISR, C2, Air Battle Management, Intel, or similar mission operations.
• Hands-on experience with OmniView or comparable operator-facing UIs.
• Proficiency with Jira and Confluence for documentation, onboarding tracking, and operator feedback.
• Ability to create and maintain all operator-facing materials (quick-start guides, reference cards, release notes).
• Experience supporting live operations, exercise events, or mission rehearsals.
• Strong briefing, communication, and cross-team coordination skills.
Desired qualifications and experience:
• Experience working with test units (DT/OT, AFTC, or similar) and participating in structured test events.
• Hands-on involvement in integration testing, event readiness checks, or Experimental environment workflows.
• Familiarity with CMCC SIP workflows and capability onboarding processes.
• Experience onboarding and supporting distributed users across geographically separated units.
• Ability to translate operator issues into actionable user stories or requirements.
