Albertsons Companies, Inc.

System Support Supervisor

Albertsons Companies, Inc. • $75K — $95K *
Auburn, WA 98092In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT or Computer Science preferred, or relevant field experience.
  • 4+ years of application support and/or computer operations experience.
  • 4+ years of experience in Supply Chain (Procurement, Warehousing, Transportation, Manufacturing).
  • Solid knowledge of IT solutions and tools (hardware & software).
  • Strong understanding of Supply Chain processes and applications, especially complex proprietary systems (Manhattan, Order Management, SSIMS).
  • Good understanding of core Distribution operations for recovery procedures.
  • Excellent skills with Windows applications (Word, Access, PowerPoint, Excel).
  • Strong verbal and written communication skills.

Responsibilities

  • Perform Manhattan Waving and transportation routing for the Distribution Center.
  • Facilitate technical support for applications deployed within the Distribution Center.
  • Conduct in-depth system analysis to identify risks and develop solutions.
  • Assist in resolving outages or incidents according to established procedures.
  • Collaborate with IT for support and maintenance of IT infrastructure.
  • Support departments with technical initiatives to improve efficiency.
  • Facilitate training and update training materials as needed.
  • Lead or participate in special projects.
  • Provide on-call support for the Seattle Division, requiring 24x7 availability.

Benefits

  • Medical, dental, and vision insurance.
  • Disability and life insurance coverage.
  • Sick pay and PTO/Vacation Pay.
  • Paid holidays (8-9 days annually).
  • Bereavement pay.
  • Retirement benefits (pension and/or 401k eligibility).
  • Quarterly bonus eligibility for certain associates.
Full Job Description
Job Description

Position Purpose:

The System Support Supervisor position reports to the Distribution Center System Support Manager. This role will require performing technical support, system administration, Manhattan waving, and transportation routing for all areas of the Distribution Center. The role will include providing first and second level technical support to all Distribution Center departments (including: Warehousing, Transportation, Procurement, Accounting, HR etc.) within the Seattle Division. This position will perform mission critical Manhattan waving and Transportation routing to keep the Distribution Center operating. The role will require strong technical and operational acumen to understand the business and ensure the business is running at peak efficiency. This position will contribute to the overall goals of Supply Chain by maintaining the integrity and viability of all technical and application solutions employed within a Distribution Center and local Manufacturing plants as applicable. In compliance with Supply Chain and IT standards in collaboration with Supply Chain Services and Information Technology with managing overall departmental expenditures.

Key Responsibilities include, but are not limited to:
  • Perform distribution center Manhattan Waving and transportation routing.
  • Facilitates the support of technical services and system applications deployed within the Distribution Center.
  • Provides in-depth system analysis to identify risks, develop solutions, enhancements or alternative methods of processing and/or gathering data.
  • Involved in the resolution of outages or incidents in accordance with established procedures.
  • Collaborate with IT to support and maintenance of all IT Hardware, Software, Networks, Servers, etc. as well as end user assistance.
  • Support departments for any technical initiatives to help improve efficiency and reduce costs.
  • Facilitates training and assists in the development of and updates to training material required.
  • Participate / Lead Special Projects.
  • Support for all of Seattle Division which will require on-call 24x7 availability.


Qualifications:
  • Bachelor's degree in Information Technology or Computer Science preferred, or related field experience.
  • 4 plus years' experience in application support and/or computer operations.
  • 4 plus years' experience in Supply Chain (Procurement, Warehousing, Transportation, Manufacturing).
  • Possess solid knowledge of information technology (hardware & software) solutions & tools.
  • Possess strong knowledge of Supply Chain processes and applications (e.g. Warehousing, Transportation, Routing, Procurement, Accounting, HR etc.). Especially complex propriety systems (Manhattan,Order Management, SSIMS, ect.)
  • Possess good understanding of core Distribution operations to facilitate recovery procedures for all job processing, network or hardware failures.
  • Possess excellent skills with Windows applications including: Word, Access, Powerpoint and Excel.
  • Possess good communications skills, both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone.
  • Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities.
  • Possess ability to concentrate and deal with frequent interruptions.


PHYSICAL ENVIRONMENT:
  • Work typically performed in a temperature-controlled environment.
  • Sits, stands or walks for extended periods of time.
  • Bending, stooping and twisting required periodically.
  • Spends long periods of time at desk or computer terminal


About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.

About Albertsons Companies, Inc.

Albertsons Companies, Inc. Careers

Join the vibrant team at Albertsons Companies, Inc., a leading name in the retail industry, where job opportunities abound and career growth is not just a possibility but a promise. As one of the largest food and drug retailers in the United States, we pride ourselves on fostering an inclusive culture that thrives on diversity, innovation, and leadership.

Work You’ll Do

At Albertsons Companies, Inc., you will be part of a dynamic team that pushes the boundaries of what a retailer can accomplish. With positions ranging from entry-level to senior management, our company offers a path for every ambitious professional eager to advance their career in a supportive and growth-oriented environment.

Explore Professional Growth and Development

We believe in nurturing the potential of our employees through targeted development programs and leadership training. Our commitment to professional growth is evident in our comprehensive benefits package, which supports both personal and professional development. Additionally, our diversity training ensures that everyone, from interns to executives, understands and values the richness that different perspectives bring to our company.

Innovate with Us

Innovation is at the heart of Albertsons Companies, Inc. Whether it’s through cutting-edge technology implementations in our stores or pioneering sustainability practices, our team is always at the forefront of the industry. Join us and contribute to our mission of redefining the grocery shopping experience for millions of customers nationwide.

Be Part of a Great Team

Our employees are our greatest asset, and we empower each one to contribute ideas that drive change and improve our operations. Albertsons Companies, Inc. is not just a company; it’s a community where each member’s input is valued and where every job role is essential to our collective success.

Career Opportunities Await

Whether you’re looking for a direct hiring position, an internship, or a leadership role, Albertsons Companies, Inc. offers a variety of job opportunities to help you achieve your career goals. Our team is continuously expanding, and we are always on the lookout for passionate, creative, and solution-driven team players.

Join Our Network

Get connected and stay ahead in your career by leveraging our robust professional networking options. Engage with leaders, gain industry insights, and enhance your skills through comprehensive training and real-world projects.

Apply Now

Ready to take the next step in your career? Explore the open positions at Albertsons Companies, Inc. and find the perfect match for your skills and interests. Prepare your resume, ace the interview, and join a company that values innovation and leadership.

Stay Connected

Keep up to date with the latest from Albertsons Companies, Inc. by following our careers blog. Gain insider perspectives, read about our company culture, and discover how we’re transforming the retail world.

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Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Albertsons Companies, Inc. Join Albertsons Companies, Inc. today and be part of a team that is dedicated to creating a lasting impact in the retail industry. Your future starts here!
Learn more about Albertsons Companies, Inc.
Size
300,000 employees
Industry
Food & Beverages
* Ladders Estimates

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