System SpecialistLocation: Denver, CO (Hybrid), San Antonio, TX (Hybrid), Brooklyn, NY or Remote (US Based)
About the RoleAs a System Specialist, you will play a critical role in serving as the primary diagnostic engine for our Network Operations Center (NOC), ensuring our infrastructure remains resilient and mission-ready. You will leverage your technical depth to independently navigate complex faults across interconnected network, OS, and identity layers, and partner closely with your Technical Support teammates to proactively identify cross-domain anomalies and implement scalable, documented solutions.
Work Model: We prioritize candidates in the Denver, CO, San Antonio, TX, and Brooklyn, NY area, but are open to remote talent.
- Locals: 2 days/week onsite.
- Remote: Quarterly travel for team meetings.
What Success Looks Like- 30 Days: Fully integrate into the NOC workflow, demonstrating the ability to independently triage and resolve complex, cross-domain alerts without relying heavily on Senior escalations.
- 60 Days: Seamlessly navigate the DataDog/Splunk ecosystems to write custom queries, using raw log data to isolate root causes when standard dashboards don't tell the full story.
- 90 Days: Identify a high-volume, repetitive support issue and take the initiative to permanently reduce that toil (e.g., writing a diagnostic script, fixing a documentation gap, or submitting a detailed bug report to Engineering teams).
What You'll Do- Autonomous Troubleshooting: Serve as the independent, front-line diagnostic expert. Diagnose and resolve complex network connectivity and identity access issues where the symptom may appear in one domain, but the root cause lives in another.
- Environmental Triage & Escalation: Act as the diagnostic shield for Engineering. When an issue exceeds the frontline scope, gather the exact telemetry, logs, and failure domain context required to execute a clean, actionable handoff to the capability teams.
- Runbook Execution & Maintenance: Safely execute automated scripts and remediation playbooks to resolve known issues. If a runbook is outdated or missing a step, proactively update the documentation for the rest of the team.
- Advanced Observability: Actively monitor network health using DataDog and Splunk. Go beyond the dashboards by writing custom queries and correlating raw logs to track down undocumented anomalies.
- CLI Operations: Use Linux command line and Windows PowerShell to verify system configurations, check local network states, restart stalled services, and safely execute pre-written remediation scripts without needing a full UI.
- Identity Management: Provision, troubleshoot, and manage user access issues across Active Directory (AD) and Okta, verifying sync statuses and group policy enforcement.
- Toil Reduction: Actively look for ways to eliminate manual work. When you solve a novel problem, immediately document the fix, write a basic script, or propose process improvements.
- High-Stakes Execution: Maintain composure during mission-critical outages, providing clear, concise diagnostic updates to stakeholders while systematically working the problem.
What You BringRequired Qualifications:- Experience: 5+ years of hands-on experience in a NOC, IT Operations, or hybrid Systems Support role, demonstrating a high degree of technical autonomy.
- Cross-Domain Instincts: A "System of Systems" mindset with the ability to troubleshoot across multiple IT layers (Windows/Linux OS, Cisco routing/switching, and Identity/Access).
- Observability Tools: Proven experience viewing, querying, and extracting actionable data from enterprise monitoring stacks like Splunk and DataDog.
- Networking & Linux: Strong practical experience navigating Cisco switch configurations via CLI, paired with comfort in a Linux command-line environment (e.g., SSH, grep, parsing daemons).
- Identity Systems: Demonstrated experience troubleshooting access and sync issues in Active Directory and Okta.
- Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC)
- Must have, or be able to obtain, a Secret Clearance.
Preferred Qualifications:- CompTIA Security+, CCNA, or intermediate Linux certifications.
- Experience supporting OT/ICS environments or working within DoD/Air Force spaces.
- Basic scripting abilities (Bash, PowerShell, Python) used specifically for automating operational tasks.
Our CultureAt Simplesense, we value high-trust autonomy. We look for people who can navigate ambiguity and are driven by the mission.
- Safety & Innovation: You embed security and reliability practices into daily work to drive continuous improvement and mitigate risk.
- People & Communication: You invite vigorous debate and offer "kindly blunt" feedback, always maintaining empathy and assuming noble intent.
- Integrity & Ethics: You build trust by honoring commitments, acting ethically, and resolving conflict through direct, honest communication.
- Strategic Problem Solving: You focus on high-priority issues to create documented, and scalable solutions-avoiding shortcuts.
- Agility: You move quickly to fix small problems, learn from the past, and pivot transparently when the mission requires it.
Compensation and Benefits- Pay Range: $85k-$115k per year Compensation is determined based on experience, skill level, and location.
Competitive Benefits- Equity
- Medical, Life, Short-Term Disability, and AD&D insurance
- Medical travel coverage
- Dental coverage
- Vision coverage
- 401k matching
Our Typical Hiring Process- Find Your Fit: Your journey starts here. Explore and apply to our open positions to find the right role for your skills.
- Initial Chat: A brief call with our recruiting team to learn about your background and answer your initial questions about Simplesense.
- Values & Vision: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.
- Show Your Skills: Complete a technical assessment that reflects the work you'd be doing.
- Team Interview: Interview with the team to discuss your experience and see if we're a great match.
- Final Handshake: A final conversation to ensure we've answered all your questions before making a decision.
- Welcome to Simplesense!
