Duke Energy Corporation

System Operations Technical Trainer or Senior System Operations Technical Trainer - Carolinas

Duke Energy Corporation • $80K — $95K *
Charlotte, NC 28269In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Technical degree required;
  • Two years of related work experience (or four years without degree);
  • High School/GED with four years related work experience may be considered;
  • NERC Certified Operator required for Senior trainer level;
  • Demonstrated commitment to training in a support role preferred;

Responsibilities

  • Oversee training of new Bulk Electric System Operators using the ADDIE model and adhering to NERC standards;
  • Facilitate the performance development of certified operators with compliance to NERC guidelines;
  • Collaborate with training directors to enhance learning practices and implement innovative training methods;
  • Communicate new training tools and methods for program enhancement;
  • Document initial and ongoing training for operators accurately;
  • Develop operationally specific training scenarios and content for simulation;
  • Manage unexpected training challenges ensuring quality learning;

Benefits

  • Mentorship by experienced trainers;
  • Opportunities for professional development through 'train the trainer' experiences;
  • Dynamic work environment with the potential for various training settings;
  • Engagement with diverse personnel and leadership;
  • Focus on a culture of compliance and continuous improvement;
Full Job Description
*This position will be hired at either the System Operations Tech Trainer Level or Senior Operations Tech Level based on experience and credentials*

Position Summary

This position is one that is responsible for providing knowledge and competency-based training to operating personnel expected to perform the system operations control center functions required by Duke Energy. Persons hired into this position will be responsible for developing new and experienced system operators using the training methodologies identified in the entity's System Operator Training Program Manual and in accordance with industry guidelines. They will be responsible for analyzing, designing and developing training materials that prepare the system operator to operate the bulk electric system reliably. Persons hired into this position will be responsible for evaluating learning through the skillful use of assessment tools and performance demonstration using simulation technology. They will be mentored by experienced System Operations trainers and provided train the trainer opportunities. Persons hired into this position will be expected to develop the required competencies necessary to be successful in the role of a System Operations Technical Trainer fairly quickly. If it is determined by the Training Director & General Manager, Grid Operations that the overall performance of the person hired in this role does not fit that of a System Operator Technical Trainer, they may be removed from the position after approximately one year of training development or at any time deemed appropriate by leadership.

Responsibilities
  • Responsible for overseeing the training and development of new Bulk Electric System Operators through the effective use of the ADDIE Systematic Approach to Training and in accordance with the NERC PER Training Standards and Duke Energy's System Operator Qualification Program requirements.
  • Responsible for overseeing the performance development of NERC Certified Bulk Electric System Operators through the effective use of the ADDIE Systematic Approach to Training and in accordance with the NERC PER Training Standards, NERC System Operator Certification Program, NERC Continuing Education Program and any other regional and company-specific requirements. This includes but is not limited to writing NERC CE Approved Individual Learning Activity applications, and for executing the training in compliance with applicable FERC Orders including the FERC Standards of Conduct.
  • Responsible for collaborating with the Director and trainers within the SysOps training organization to remain abreast of current and emerging training practices, trends and methods; for discovering innovative approaches to training system operators on the relevant NERC Reliability Standard requirements. They will be expected to provide an optimal learning experience to the operators ensuring that the operator is given the necessary tools and content, to perform real time actions in normal, abnormal and emergency conditions on the Bulk Electric System.
  • Responsible for communicating any emerging training tools and methods that are observed as program enhancements, to the Training Director for consideration.
  • Responsible for interfacing with file and data management tools to accurately document a System Operator's initial training & and for documenting and tracking NERC Certified System Operators continuing education training hours in accordance with the guidelines set forth by the NERC System Operator Continuing Education Program.
  • Responsible for developing training for operationally-specific simulation scenarios; operating the training simulator and for developing content or working with an e-learning SME, to develop content for the web-based environment.
  • Responsible for handling the unexpected training challenges (e.g. technology malfunctions) in the system operator's training environment without compromising the quality of the learning experience and for keeping the Training Director informed of such activities without which the proper counsel or support from the manager, could have a negative impact on the operator's learning experience.
  • Effective in engaging the ECC GMs and Managers in the planning of training activities and for keeping them informed of relevant training matters that affect their group's training.
  • Responsible for providing across all of the PGO Organization, positive and professional interactions and for demonstrating an "actively caring" attitude that represents the diverse and inclusive workplace Duke Energy endorses.


Required/Basic Qualifications for System Ops Tech Trainer
  • Technical degree
  • In addition to required degree, two (2) year related work experience
  • In lieu of Technical degree(s), High School/GED AND 4 year(s) related work experience


Required/Basic Qualifications for Senior System Ops Tech Trainer
  • Technical degree
  • In addition to required degree, four (4) year related work experience
  • In lieu of Technical degree(s) AND 4 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience
  • NERC Certified Operator


Desired Qualifications
  • In addition to desired degree, 2 years related work experience where commitment to training was demonstrated in a support role.


Additional Preferred Qualifications
  • Excellent People skills. Demonstrated credibility from working effectively with operators and leadership with diverse personalities from various socio-economic, cultural and ethnic backgrounds
  • Excellent Communication Skills. Demonstrated consistency in communicating throughout the planning, coordination up to and including the implementation training plan for any upcoming training cycle, to all involved in the execution of the plan, in a timely manner
  • Accountable to Training manager and to team. Dependable. Consistently demonstrates attitude of a team player. Actively participates in staff calls and meetings. Able to lead training meetings in the absence of the Training Manager
  • Good written and verbal communications skills
  • Demonstrated excellence in job performance at previous level
  • External to the organization, persons performing this role have positioned themselves as a leader in training by effectively presenting and/or by facilitating sessions for operator conferences and workshops, through ongoing self-directed personal development and through their knowledge and skills associated with the operation of the Dispatch Training Simulator
  • Demonstrated competencies in Presentation Skills, Conflict Management, Microsoft Office products such as PowerPoint, Word & Excel
  • Demonstrated knowledge of Duke Energy's culture of compliance
  • Experienced in Course Development


Working Conditions
  • Onsite Mobility Classification - Work will be performed at a company facility.
  • Work schedule would typically be a daytime schedule commensurate with the region's training schedule and is subject but not likely to change annually.
  • May include periodic support in the control room, occasional travel to operator conferences and training workshops.


Travel Requirements

Relocation Assistance Provided (as applicable)
No

Represented/Union Position
No

Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

About Duke Energy Corporation

Duke Energy is one of the largest energy holding companies in the United States. Its Electric Utilities and Infrastructure business unit serves approximately 7.5 million customers located in six states in the Southeast and Midwest.

Duke Energy Corporation Careers

Join the dynamic team at Duke Energy Corporation, a leader in sustainable energy, where innovation, leadership, and diversity drive success. As one of the largest electric power holding companies in the United States, there has never been a better time to explore job opportunities with us. Work You’ll Do At Duke Energy, your work will directly contribute to shaping the future of energy across the nation. Our commitment to sustainable, reliable power is matched by our dedication to our team's professional growth and development. Lead in an Environment Focused on Innovation and Sustainability Duke Energy is at the forefront of integrating renewable energy and cutting-edge technology to meet tomorrow's energy needs. Join a team where your innovative ideas can flourish and where you are part of leading the charge toward a cleaner energy future. Transform Your Career with Unmatched Opportunities With a wide range of career paths, from engineering to customer service, Duke Energy offers job opportunities that cater to diverse skills and ambitions. Whether you're seeking an entry-level position or a more senior role, you'll find a culture that supports your career aspirations. Internship Programs and Professional Development Start your career journey through Duke Energy’s internship programs designed to give you real-world experience and insights into the energy sector. Our programs help bridge the gap between academic learning and professional employment, enhancing your resume and preparing you for future hiring opportunities. Be Part of a Great Team Duke Energy’s commitment to diversity and inclusive culture makes it a great place to work. Our team is our strength, and we thrive on the creativity and different perspectives that each member brings. Enjoy benefits that support both your professional and personal life, as you collaborate with talented professionals dedicated to making a difference. Future-Proof Your Career Advance your career with Duke Energy’s extensive training and development programs. From leadership development to technical skills enhancement, we provide the tools you need to succeed. Our commitment to your growth ensures that your career is always moving forward. Explore Discover how Duke Energy is leading the way in renewable energy solutions and how our workforce is pivotal in driving this change. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Duke Energy? Prepare your resume, sharpen your interview skills, and join a company that values what you bring to the table. SEARCH DUKE ENERGY JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Duke Energy Corporation. By joining Duke Energy, you’re not just getting a job—you’re gaining a career where you can truly make a difference.
Learn more about Duke Energy Corporation
Size
27,605 employees
Market Cap
$79 billion
Industry
Energy & Utilities
Net Income
$1.3 billion
5 Year Trend
+2%
Revenue
$23.8 billion
NASDAQ
DUK
* Ladders Estimates

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