Motorola Solutions

System Manager II

Motorola Solutions • $85K — $95K *
US-Anywhere
+ 3 other locationsRemote
Telecommunications & Hardware
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in LMR, Telecommunications, Public Safety, or related fields
  • Basic technical knowledge of P25 radio systems and patch management
  • Strong written and verbal communication skills
  • Experience in crisis management or public safety environments
  • U.S. citizenship with legal authorization to work indefinitely and ability to obtain security clearance

Responsibilities

  • Lead daily operations and ensure compliance with SLAs for infrastructure and systems
  • Monitor system events using Unified Event Monitoring platforms
  • Manage emergency restoration efforts during outages
  • Coordinate maintenance workflows with service partners
  • Act as the primary liaison between various technical teams and vendors
  • Organize regular communication with stakeholders and maintain technical calendars
  • Compile service reports on system performance and maintenance trends

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Department Overview
It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future.
Job Description

At Motorola Solutions, we manage and support hundreds of mission-critical networks globally to guarantee operational continuity, boost productivity, and mitigate risk. This role is dedicated to supporting a federal customer's Office of Information Systems (OIS) Radio Services Division (RSD). The federal customer owns, operates, and maintains (COAM) its land mobile radio (LMR) infrastructure across the National Capital Region and beyond, Motorola Solutions serves as a vital strategic partner in delivering resilient, safety-of-life communications for federal law enforcement.

Motorola Solutions is seeking a System Manager to serve as the primary daily operational link, key communications liaison, and lead overseer of contracted services. Functioning as a dedicated customer service advocate, the System Manager will drive the execution of the federal customer's Maintenance Agreement and coordinate seamless maintenance workflows with local service partners to sustain optimal system uptime and peak network performance.

Contractual & Operations Management
  • SLA & Commitment Compliance:Lead day-to-day operations to fulfill all terms, conditions, and SLA metrics for G Series infrastructure, APX subscriber product lines, and integrated subsystems.
  • System Overwatch:Pull reports from the Unified Event Monitoring (UEM) platform to provide to subject matter experts in order to track system events across Primary and DSR COREs, Prime sites, Dispatch, and RF Sub-sites.
  • Emergency Escalation: Direct emergency restoration efforts and manage multi-tiered escalation procedures during system outages or degraded operational states.
  • Motorola Technical Communication:Communicate directly with Motorola technical teams to report issues and initiate/open support cases when necessary.
  • Systems Administration and Patch Management: Responsible for managing overall technical health and system stability, coordinating routine software updates and patch management across operational networks, maintaining foundational technical proficiency with an ongoing commitment to industry standards, and overseeing the repair, replacement, and staging processes for field equipment and subscriber units.
  • Fleet Logistics:Coordinate repair, replacement, and staging for APX subscriber units through authorized repair depots.


Liaison, Coordination, and Governance
  • Primary Liaison:Act as the central operational link between the federal customer, Motorola Central System Engineering (CSE), Technical Support Operations (TSO), and third-party vendors.
  • Stakeholder Alignment:Organize and lead regular sync calls, maintain the master technical calendar, distribute invites, and capture/distribute meeting minutes.
  • Lifecycle Windows: Coordinate the system lifecycle refreshes and schedule routine preventive maintenance windows to minimize disruption to active law enforcement operations.


Reporting, Portals, and Database Management
  • Targeted Reporting: Compile, assemble, and distribute weekly and monthly service reports- utilizing readily available corporate templates to deliver metrics on system availability, open support cases, SLA performance, and active maintenance trends aligned with corporate and the federal customer's interests.
  • Dedicated Portal Management: Maintain accurate operational records, asset license matrices, and service histories within specified corporate portals and databases, including Customer Hub, Project Place, and Customer Relationship Management (CRM) tools.


Work Structure & Logistics
  • Schedule: Standard 5-day, 8-hour-per-day schedule (40 hours/week). Exact hybrid/remote breakdown to be determined by leadership.
  • Travel & Mobility:Requires local travel to customer sites, including Washington, DC facilities, Manassas, and the Federal Technical Center (FTC). The System Manager will utilize a personal vehicle and receive standard mileage reimbursement.


Candidate Qualifications, and Specific Skills
  • Core Aptitude:Highly task-focused individual with strong written, verbal, and interpersonal communication skills.
  • Technical Readiness:Basic technical background on Day 1 with the ability and willingness to learn complex P25 radio systems, patching workflows, and R56 standards on the job.
  • File Transfer Proficiency:Direct experience downloading software packages and transferring files securely across local drives or air-gapped environments.
  • Industry & Operational Fluency: Familiarity with crisis management and public safety operational environments (e.g., dispatching centers, emergency management operations, or command center environments).
  • Clearance:Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s), and the ability to pass a law enforcement background check. Must have a current, valid driver's license.


This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-CC1

Target Base Salary Range: $85,000 USD - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • 5+ years of experience in one of the following: LMR, Telecommunications, Public Safety, Engineering, Networking equipment, Lifecycle Services, Account Management, Management, Customer Service, Sales, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Sales.
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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