System Development Engineer I, AWS ADC Monitoring & Observability Do you enjoy helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions? Would you like to do this using the latest cloud computing technologies while being part of the world's most advanced cloud infrastructure? This is an excellent opportunity to join Amazon's technical team! Work alongside skilled engineers and technical leaders while developing your expertise in one of the most innovative technology companies. AWS CloudWatch is seeking System Development engineers who are passionate about troubleshooting technical issues, automating manual processes, and continuously improving service efficiency to enhance customer experience. In this role, you will support CloudWatch Monitoring and CloudWatch Logs services in specialized security regions. You'll work in a dynamic environment with our software development teams to deliver reliable services to our customers. AWS CloudWatch provides customers actionable visibility into the health of their applications and systems. Key features include web services for submission and retrieval of measurements, a console for presentation, and the ability to notify and automate based on metrics. Teams in CloudWatch solve problems of massive telemetric data scale, distributed systems, data visualization, and operational workflow. Is this role right for you? You're motivated to grow your technical skills and advance your career. You want to automate tasks in distributed systems that operate at scale. You enjoy diving into data to identify root causes of issues affecting performance and availability. You find satisfaction in performance engineering and service scaling. You're committed to delivering high-quality, reliable, always-on services to our customers. Strong candidates will have experience with Linux command line and bash or Python scripting in large-scale environments, and solid understanding of networking and distributed systems concepts. You should demonstrate enthusiasm for technical deep-dives, strong communication skills, and the ability to prioritize and organize complex work. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities The ADC AMO team is seeking a motivated engineer focused on operational excellence and troubleshooting AWS Services in ADC regions. You'll have a strong understanding of Linux, networking, and cloud services fundamentals. We need engineers who can think strategically, simplify complex problems, and ensure our customers have an excellent experience. In this role, you will: - Identify when implementations lack high availability or contain defects; investigate systemic patterns - Resolve, mitigate, or escalate operational concerns in a timely manner - Support the operational stability of CloudWatch and CloudWatch Logs services in ADC environments - Work with AWS engineers to identify process automation opportunities. - Perform full-lifecycle software development with constant customer interaction to scope, design, implement, test, deliver, and operate software solutions - Learn and grow using a DevOps, Agile Scrum, incremental delivery philosophy with highly-supportive peers constantly sharing subject matter expertise and producing peer-reviewed code A day in the life On a typical day, you might: - Investigate the root cause of a customer issue impacting CloudWatch service visibility - Analyze metric trends to identify performance degradation or capacity concerns - Collaborate with the team on automation opportunities for common operational tasks - Participate in on-call rotations, responding to service alerts and customer issues - Dive deep into logs and metrics to understand system behavior and dependencies - Discuss and implement improvements to teams operational processes BASIC QUALIFICATIONS - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Bachelor's degree, or CND (Certified Network Defender) or GSEC (GIAC Security Essentials) - 1+ years of non-internship professional software development experience - 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Current, active US Government Security Clearance of Top Secret with SCI eligibility or above PREFERRED QUALIFICATIONS - Knowledge of and proficiency in the use of Python scripting language - Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems