Amazon

System Development Engineer, Hub Tech Tooling

Amazon$129K — $174K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of professional software development experience
  • Proficiency in automating, deploying, and supporting large-scale infrastructure
  • Familiarity with programming languages like Python, Java, or C++
  • Experience with CI/CD pipelines build processes
  • Experience building services using AWS products

Responsibilities

  • Design and implement the Amazon Connect architecture for global communications
  • Build and maintain CI/CD pipelines for contact flows and infrastructure changes
  • Implement Salesforce CTI integration for enhanced operational efficiency
  • Configure intelligent contact routing and 2-way SMS capabilities
  • Develop email-to-case integration for efficient case management
  • Establish monitoring, alerting, and operational excellence for platform reliability
  • Support multi-language and multi-region expansion efforts

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
We\'re looking for a System Development Engineer to own our Amazon Connect contact center platform and its Salesforce integration from the ground up. This is a greenfield build: you\'ll design the architecture, build CI/CD pipelines, implement omnichannel routing (voice, SMS, email, chat), and operate the system in production. If you want full ownership of a high-impact platform that directly transforms how thousands of partners communicate with Amazon, this is the role.

Key job responsibilities
• Design and implement the Amazon Connect architecture supporting voice, SMS, email, and chat channels for a global partner base
• Build and maintain CI/CD pipelines for deploying contact flows, Lambda functions, and infrastructure changes across dev/staging/production environments
• Implement Salesforce CTI integration enabling click-to-call, automatic call logging, screen pops with partner information, and call recording storage
• Configure intelligent contact routing based on partner attributes, agent availability, language preferences, and business rules
• Set up 2-way SMS capabilities including number provisioning, opt-in/opt-out management, and CRM activity logging
• Build email-to-case integration routing partner emails to Salesforce Cases with automatic assignment and SLA tracking
• Implement self-service capabilities using Amazon Lex for common partner inquiries
• Establish monitoring and alerting using CloudWatch, Connect metrics, and custom operational dashboards
• Collaborate with adjacent teams building on the same platform to share patterns and establish reusable components
• Own operational excellence: on-call rotation, runbooks, incident response, and capacity planning
• Support multi-language and multi-region expansion

A day in the life

You\'ll start your day reviewing operational health dashboards for the Connect instance, then shift into building - whether that\'s writing CDK to deploy new contact flows, debugging a Lambda integration with Salesforce, or configuring routing rules for a new region launch. You\'ll collaborate with product managers defining partner communication requirements, work with field operations teams to understand their workflows, and partner with other engineering teams building on AWS Connect to share patterns. Some days you\'ll be deep in code; other days you\'ll be whiteboarding architecture for the next phase of the platform.

BASIC QUALIFICATIONS

- Experience in automating, deploying, and supporting large-scale infrastructure

- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

- Experience with CI/CD pipelines build processes

- Experience building services using AWS products

- 3+ years of non-internship professional software development experience

PREFERRED QUALIFICATIONS

- Experience with distributed systems at scale

- Experience with AI/ML technologies

- Experience developing or delivering training programs across multiple sites or regions, or experience with Learning Management Systems (LMS)

- Experience with Amazon Connect (contact flows, routing profiles, queues, Lambda hooks)

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 129,200.00 - 174,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Information Technology Jobs

Find similar System Development Engineer, Hub Tech Tooling jobs: