Amazon

System Development Engineer , Amazon Leo

Amazon$129K — $174K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in systems engineering or a related field
  • Hands-on experience with automation and deployment of large-scale infrastructure
  • Proficient in at least one modern programming language (e.g., Python, Java)
  • Familiar with Linux/Unix operating systems
  • Knowledge of CI/CD pipeline processes

Responsibilities

  • Execute end-to-end OTA rollouts, including planning and monitoring
  • Ensure compatibility of updates with different hardware variants
  • Monitor fleet health and track deployment success rates
  • Triage deployment issues by diagnosing root causes and coordinating fixes
  • Maintain and update operational documentation and decision criteria
  • Manage fleet segmentation for testing and rollout purposes
  • Build operational dashboards for monitoring rollout metrics
  • Automate operational tasks to minimize manual errors

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching for retirement savings
  • Generous paid time off policy
  • Parental leave including time for bonding with new children
  • Support for adoption and surrogacy reimbursement
  • Flexible spending accounts for medical and dependent care expenses
  • Mental health support and employee assistance programs
Full Job Description
We're looking for a Systems Engineer to operate and improve the OTA rollout process that delivers software updates to millions of Customer Terminals in the field. You'll be hands-on with every release - preparing rollout plans, monitoring deployments, triaging field issues, and ensuring CTs across all hardware variants receive the right updates safely.

This role is ideal for someone who thrives in operational environments where attention to detail and methodical execution directly impact customer experience. You'll develop deep expertise in CT fleet behavior, firmware compatibility, and large-scale deployment operations.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

What you'll do:

- Execute OTA rollouts end-to-end, preparing rollout plans, configuring device targeting and eligibility rules, staging deployments, and monitoring progress through GA

- Manage variant-aware rollout execution, ensuring each CT hardware variant and firmware branch receives compatible updates in the correct sequence

- Monitor fleet health during rollouts, tracking success/failure rates, device telemetry, and key health indicators, and escalating anomalies per established runbooks

- Triage deployment failures and stalled updates, diagnosing root causes (connectivity issues, firmware incompatibilities, crash loops) and coordinating resolution with firmware and operations teams

- Maintain and improve rollout runbooks, SOPs, checklists, and go/no-go decision criteria

- Manage fleet segmentation, maintaining canary groups, beta rings, and hold-back cohorts, and updating cohort definitions as the fleet evolves

- Build and maintain operational dashboards and reports for rollout status, fleet coverage, and update adoption metrics

- Automate repetitive operational tasks, scripting rollout preparation, health checks, and reporting to reduce manual toil and human error

- Participate in on-call rotation for OTA operations and contribute to post-incident reviews

BASIC QUALIFICATIONS

- Experience in automating, deploying, and supporting large-scale infrastructure

- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

- Experience with Linux/Unix

- Experience with CI/CD pipelines build processes

PREFERRED QUALIFICATIONS

- Experience with distributed systems at scale

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 129,200.00 - 174,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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