The Opportunity
The Supervisor, System Control provides front-line leadership and operational oversight of the electrical distribution network to ensure the safe, reliable, and efficient real-time operation of the distribution system. Reporting to the Manager, Stations and System Planning this role supervises network staff, supports emergency response and outage restoration, and ensures compliance with regulatory, safety, and operational standards.
Responsibilities include, but not limited to:
- Responsible for real-time operation of the distribution system under normal and emergency conditions on a 24/7 basis.
- Provide direction, coaching, and decision to support staff during outages, switching, emergency response, and abnormal system conditions.
- Ensure accurate use and maintenance of OMS, SCADA, GIS, and related operational technologies.
- Responsible for outage management activities, including prioritization, restoration sequencing, customer communication, and regulatory reporting.
- Execute, review and authorize switching orders, work protection requests, and supporting guarantees in accordance with utility procedures and the Utility Work Protection Code and dispatching crews with directions.
- Monitor and Control system overload throughout the system and take proper actions to eliminate any system overload.
- Monitor and Control power quality to ensure voltages and power level are within acceptable limits. This includes Power Factor, High Current and High/low voltage throughout the system
- Track system reliability and Major Event Days according to Ontario Energy Board rules and regulations.
- Maintain all SCADA and GIS related servers and their Cyber Security requirements according to NERC requirements.
- Assist in root cause analysis of system disturbances, outages, etc. across the system.
- Contribute to maintaining Emergency Preparedness Plan and operational dicipling during any Major Event
- Provide direct supervision to staff, including performance management, coaching, training and development.
- Support training, qualification, and competency progression of staff.
- Assist with scheduling, shift coverage, and on-call coordination to support a continuous 24/7 operation.
- Foster a positive, respectful, and accountable team culture aligned with corporate values.
- Champion a strong safety culture consistent with the Internal Responsibility System.
- Ensure all operational activities comply with IHSA Electrical Utility Safety Rules, OHSA, OEB requirements, and internal policies.
- Participate in incident investigations, root cause analysis, and corrective action development.
- Ensure emergency response activities align with the Electrical Emergency Preparedness Plan (EEPP).
- Coordinate real-time operations with Distribution Operations, Engineering, Customer Service, and external agencies.
- Liaise with Hydro One, IESO, emergency services (fire/police), and contractors during outages and system events.
- Support timely, accurate communication to management, customers, and external stakeholders regarding system status and restoration timelines.
- Lead in the development, review, and implementation of operating procedures, processes, and training materials.
- Identify opportunities to improve safety, reliability, efficiency, and customer service within network operations.
- Support data collection, reporting, and analysis related to outages, reliability indices, and operational performance.
Qualifications
- College Diploma in Electrical Engineering Technology (CET), Electrical Technologist, or a related electrical discipline; or equivalent combination of education and experience.
- Ability to obtain or maintain OACETT certification (C.Tech or C.E.T.) is preferred.
- Required to support shift-based operations, including evenings, nights, weekends, and emergency call-outs as needed.
- Electrical Distribution Operator Certificate
- Valid Ontario Class G driver's license.
- Minimum 5 years of progressive experience in electrical utility distribution system operations or control room environments.
- Previous supervisory, acting supervisor, or senior controller experience is strongly preferred.
- Experience working in a unionized utility environment and supporting 24/7/365 operations is an asset.
- Strong operational judgment and ability to make timely decisions in high-pressure environments.
- Working knowledge of:
- Electrical distribution systems and protection philosophies
- OMS, SCADA, and GIS systems
- Utility Work Protection Code and Electrical Utility Safety Rules
- OEB regulatory and reporting requirements
If you are interested in this opportunity, we would love to hear from you!
