BankUnited

System Business Analyst- Inter ITSM

BankUnited • $80K — $95K *
Miami Lakes, FL 33018In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience required
  • Experience in gathering user stories and managing backlogs in a DevOps environment
  • Experience with Agile and waterfall software development techniques
  • Vendor management experience
  • ServiceNOW experience required
  • 2-4 years of Banking experience supporting applications preferred
  • 1 year of experience working in Cloud AWS preferred

Responsibilities

  • Conduct discovery sessions to gather requirements and document workflows
  • Collaborate with product owners and development teams to define project backlogs
  • Support Product Owner with project delivery according to timelines and budgets
  • Facilitate daily scrum meetings and sprint planning
  • Track and help resolve project impediments
  • Create a safe working environment for the Scrum Team
  • Identify process improvement opportunities to enhance efficiency
  • Translate business needs into comprehensive specifications
  • Work with vendors to implement third-party solutions
  • Coordinate user acceptance testing with Software Quality Assurance team
  • Maintain requirements inventory and ensure testing traceability
  • Monitor change management processes for requirements

Benefits

  • Collaborative work environment
  • Opportunities to identify and implement process improvements
  • Support for professional development and certifications
  • Access to a prominent banking institution
  • Focus on agile methodology and innovation in project management
Full Job Description
JOB SUMMARY: Responsible for working collaboratively with department managers to implement initiatives/ programs that help meet financial revenue, operating efficiency and strategic goals, as well as regulatory requirements. Drives the business to write user stories and gathers and documents requirements. Acts as a liaison between IT and the business line on assigned projects/initiatives and works closely with the Sr IT Business Analyst Manager and Scrum Master to keep stakeholders informed of progress. Coordinates test plans to meet project requirements and helps drive user acceptance testing to produce quality deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Conduct discovery sessions to gather requirements and help stakeholders to write user stories. Document current state and future state process workflows.
  • Work closely with the product owners, vendors and development team and to define the backlogs and lead the team to promote the program.
  • Provide both strategic and detailed support to the Product Owner on significant projects and initiatives. Assist with delivery of initiatives according to agreed upon timeline, budget and scope under an agile framework.
  • Participate on daily scrum stand ups, sprint planning, sprint demo, retrospective and Scrum meetings
  • Help tracking and removing impediments
  • Shield the Scrum Team from outside distractions and interferences. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving
  • Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.
  • Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions.
  • Work with vendors on configuring third party solutions to meet the process needs of the Business Unit.
  • Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key initiatives as needed by Application Delivery Manager Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.
  • Govern the User Stories dashboard, prepares project artifacts as required. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project's tool.
  • Ensure requirements inventory is properly maintained on a centralized tool and validate traceability to testing.
  • Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.
  • Identify and share best practices to grow the Business Analyst community of practice.
  • Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals.
  • Provide support for the team to successfully resolve problems.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.


QUALIFICATIONS

Education
  • Bachelor's Degree or equivalent combination of education and experience required


Experience
  • Experience in gathering user stories and managing backlogs in a DevOps environment
  • Experience with Agile and waterfall software development techniques
  • Experience with vendor management
  • Experience in Quality Assurance, test plans and test coordination preferred
  • 2 - 4 years of Banking experience supporting applications preferred
  • ServiceNOW experience required
  • 1 year of experience working in Cloud AWS preferred


Licenses and Certifications
  • Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMI
  • Professional in Business Analysis preferred

Knowledge, Skills, and Abilities
  • Ability to independently facilitate requirement elicitation sessions with business users.
  • Understanding of consumer banking regulations
  • Critical thinking, problem solving and independent execution skills
  • Ability to grasp new concepts quickly
  • Above-average facilitation, collaboration and relationship management skills
  • Strong skills in ServiceNow, MS Office Visio and workflow or data flow diagramming tools


Additional Information
  • Candidates residing in locations within BankUnited's footprint may be given preference.

About BankUnited

BankUnited, Inc. is a bank holding company headquartered in Miami Lakes, Florida, with 87 banking centers in 15 counties throughout Florida and six banking centers in the New York metropolitan area. BankUnited, Inc. provides a full range of banking services to individual and corporate customers through its subsidiaries, BankUnited, N.A. and BankUnited Investment Services, Inc. BankUnited, Inc. was founded in 2009 and is headquartered in Miami Lakes, Florida.
Learn more about BankUnited
Size
1,465 employees
Market Cap
$2.5 billion
Industry
Finance & Insurance
Net Income
$197.8 million
Founded
2009
5 Year Trend
-2%
NASDAQ
BKU
* Ladders Estimates

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