Responsibilities:- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
- Manages IT system infrastructure and any processes related to these systems.
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,
diagnosis and resolution of problems. - Provides support for the escalation and communication of status to agency management and internal customers.
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Required Skills:- Must be a U.S. Citizen
- TS/SCI with polygraph required
- Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience on projects with similar software processes may be substituted for a bachelor's degree.
- Linux
- MongoDB
- AWS - Cloud exp
- Kubernetes
- Terraform
- Ansible
Compensation Range: 114,378.56 - 164,378.56Compensation ranges encompass a total compensation package and are a general guideline only and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, candidate's scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements and alignment with local market data.
Our compensation includes other indirect financial components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These monetary benefits include medical insurance, life insurance, disability, paid time off, maternity/paternity leave, 401(k) company match, training/education reimbursements and other work/life programs.
