*This job position is strictly on-site in Washington State. This isnot a remote position* POSITION OBJECTIVES: Support the computer systems to assist the casino Team Members in providing exceptional service and value to casino guests.
JOB SUMMARY: Install new software releases, system upgrades, evaluate and install patches and resolve software problems. Maintain data files and monitor system/server configuration(s) to ensure data integrity. Assists other team members in troubleshooting problems. Provide Tier II/III-level telephone support and troubleshooting. Mentor IT Technicians. Provide analysis and recommendations regarding the computer system configuration and needs of the Casino. Rely on instructions and pre-established guidelines to perform the functions of the job.
ESSENTIAL FUNCTIONS OF THE JOB:- Mentor IT Technicians.
- Ensure the integrity of authorized company computer systems.
- Monitor the system daily and respond immediately to security or usability concerns.
- Communicate information about system changes, issues and problems through proper channels to appropriate Team Members.
- Submit written reports to IT Director regarding integrity issues and other reporting as assigned.
- Train Team Members where needed and/or directed.
- Provide technical support for both hardware and software issues our users encounter.
- Responsible for guest service training and facilitating the Guest Service Policy.
- Perform other duties as assigned.
Requirements
QUALIFICATIONSRequired skills and knowledge:- High school diploma or GED certificate.
- Any one or any combination of the following that totals two academic years (24 months): (a) college/vocational/technical (b) work experience related to computer software or hardware.
- Advanced knowledge of computer functions and operations.
- Advanced knowledge of networks and peripherals.
- Advanced knowledge of diagnosing computer problems.
- Two years' experience of installing and administrating Microsoft operating systems outside of training or education.
- Four years working in Information Technology.
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- M365 Certified: Fundamentals.
- Ability to work all shifts including weekends and holidays.
- Pass NRWC pre-employment testing.
- Must be dependable, responsible and willing to work a flexible schedule.
- Ability to respond to critical issues after working hours on a limited basis.
- Excellent verbal and written communication skills.
- Ability to work in a team environment.
- Excellent interpersonal skills.
- Ability to manage people.
- Ability to work without direct supervision.
- Possess excellent decision-making skills.
- Ability to manage time effectively.
- Administrative abilities, including record keeping.
- Excellent customer service skills.
- Ability to obtain a Class III Gaming License.
- Preferred skills and knowledge:
- Microsoft MCSA or MCSE certification.
- Bachelor's Degree in Computer Science.
- Preferred skills and knowledge:
- Microsoft MCSA or MCSE certification.
- Bachelor's Degree in Computer Science.
PHYSICAL REQUIREMENTS:- Ability to stoop, kneel, crouch, reach, push, and pull.
- Ability to stand or move around continuously for 8 or more hours.
- Ability to lift 75 pounds.
- Ability to tolerate a smoke-filled environment.
NATIVE AMERICAN HIRING PREFERENCE
Salary Description
90,754.42
