System Administrator

Beyond SOF

• $70K — $95K *
Reston, VA 20191In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience troubleshooting IT assets, including desktops and laptops.
  • Familiarity with ticketing systems like BMC Remedy.
  • Proficient in Windows 10 and Active Directory.
  • Current Security+ CE Certification required.
  • Availability for a 4pm-12am shift.

Responsibilities

  • Resolve break-fix tickets for customer support.
  • Monitor system performance and address customer challenges.
  • Identify networking problem areas and improvement opportunities.
  • Translate metrics into actionable insights for the team.

Benefits

  • Opportunity to work with a mission-critical network.
  • Engage in a dynamic and challenging work environment.
  • Collaborate with a team focused on customer satisfaction.
  • Enhance skills through exposure to various technologies.
Full Job Description
System Administrator
Reston, VA, USA
Full-time
Clearance: Top Secret/SCI

Job Description

As a systems administrator on our program, you will:
• Provide resolve break fix tickets and ensure customers receive the highest level of customer support.
• Help customers overcome tough challenges through monitoring and performance management.
• Identify problem areas and opportunities for improvement in a mission-critical network.

Turn metrics into information and communicate their meaning.

Qualifications

Required Qualifications:
  • Experience in troubleshooting and break and fix repairs with IT assets, including desktops, laptops, printers, and accessories
  • Experience with ticketing systems, including BMC Remedy
  • Knowledge of Windows 10 Operating System and Active Directory
  • Security+ CE Certification
  • Willing to work 4pm-12am shift

Desired Qualifications:
  • Knowledge of DHCP, switches, and networking
  • Ability to manage projects and multi-task
  • Ability to work in a fast-paced environment
  • Bachelor's degree
  • CISSP, CAP, ITIL v3, or ITIL v4 Certification
* Ladders Estimates

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