Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph). Capabilties • Provide support for implementation, troubleshooting and maintenance of IT systems • Manage the daily activities of configuration and operation of IT systems • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems • Provide assistance to users in accessing and using IT systems • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems • Provide support for the escalation and communication of status to agency management and internal customers • Optimize system operations and resource utilization, and perform system capacity analysis and planning • Provide support for the dispatch system and hardware problems and remains involved in the resolution process • Provide in-depth experience in trouble-shooting IT systems • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets • Assist in the design, implementation, and maintenance of CI/CD pipelines. • Deploy, manage, and troubleshoot applications on RKE2 and Kubernetes clusters. • Write and maintain Bash scripts for automation and management tasks. • Manage Docker container deployments and orchestration. • Monitor and optimize system performance, ensuring reliability and scalability. • Collaborate with developers to ensure smooth and efficient software releases. • Participate in on-call rotations and provide support for production environments. • Document processes, workflows, and configurations. Required Qualifications • TS/SCI with agency appropriate poly • Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. • Bachelor's degree in a technical discipline from an accredited college or university is required. • Five (5) years of additional SA experience may be substituted for a bachelor's degree. >• This Labor Category must be in compliance with certification requirements detailed in DoD 8570-M, IAT Level 2. Required Technical Skills • Knowledge of Linux and Windows operating systems and command-line interface (CLI) • Some familiarity in scripting languages (e.g Bash, PowerShell) • Experience with system automation tools (e.g. Active Directory, Group Policy for Windows) • Knowledge of network protocols and services (e.g. TCP/IP, DNS, DHCP) • Familiarity with virtualization technologies (e.g. VMWare, KVM, Docker for Linux; Hyper V, VMWare for Windows • Some experience with monitoring and logging tools (e.g. Splunk, Zabbix, ELK) • Understanding of security best practices and protocols Desired Technical Skills • Experience with additional automation tools such as Ansible, Terraform, or Jenkins. • Knowledge of networking concepts and cloud platforms (AWS). • Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack) The Benefits Package • Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. Additional benefits include: • Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs. Full-time employees have the option to participate in a variety of voluntary benefit plans including: • A Choice of Medical Plan Options, some with Health Savings Account (HSA) • Vision and Dental • Life and AD&D Benefits • Short and Long-Term Disability • Hospital Indemnity, Accident, and Critical Illness Insurances • Optional Identity Theft and Legal Protection Services Company Environment & Perks • Employee Referral Bonus Eligibility up to $10,000 • Mobility Among Wyetech-supported Contracts • Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS • Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party. • Employees receive two complementary branded clothing orders annually. $42.42 - $104.64 an hour Pay Range: $42.42 - $104.64per hour* Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location. *Hourly pay rates reflect the pre-benefit gross wage amounts.