Job Description
We are looking for a System Integrator with a minimum of 3 years of experience and a bachelor's and/or master's degree. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and career rewarding experience to recruit and develop provide top talent and solutions on one of the most complex and high profile programs within the government customer community.
Required Skills
• Perform Tier 1 support to answer customer inquiries and help resolve issues related to the customer's cloud account and the account provisioning process
• Use internal customer systems to set up the customer's cloud accounts
• Coordinate and attend customer meetings to provide guidance on the account provisioning process as required
• Develop Standard Operating Procedures (SOPs) to document team processes as required
• Prepare and maintain organization and communication charts
• Effectively and accurately communicate relevant customer and business information to the customer and project teams, including collecting data, drafting talking points, and preparing briefs
• Ensure customer needs are met in a timely and cost-effective manner
• Other duties as assigned
• Experience working in customer space and general IT knowledge required
• An eye for detail and excellent grammar/communication skills
• Experience creating and managing tickets in Jira
• Technically competent with various software programs, such as Word, Excel, PowerPoint, SharePoint, and MS Project
• Ability to multitask; can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Ability to react to project adjustments promptly and efficiently
• General knowledge of cloud technologies and customer enterprise management services
• Desire to perform and learn technical skills
Desired Skills
• Familiarity with cloud technologies, certifications a plus
• Project Management Certifications (Agile, PMP, etc.)
• Leadership experience with small group/team
• Knowledge of Business Agility principles
