ASSIGNMENT RESPONSIBILITIES
Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.
With oversight and approval from the BPA Manager, support the following functions:
Application Support
Maintain Windows Client/Server architecture including application support.
Maintain Linux Client/Server architecture including application support.
Maintain Windows IIS architecture including application and configuration support.
Support Windows Client/Server architecture including application.
Support Windows IIS architecture including application and configuration support.
Communicate technically with software developers.
Implement software deployments.
Install, configure and support server-based applications.
Configure and administer multiple server applications hosted in IIS and/or Apache.
Act as a point-of-contact to troubleshoot application issues.
Maintain application documentation as it relates to BPA-specific implementations
Windows/Linux Server Support
Support the installation and maintenance of high-availability servers using Windows/Linux
Collaborate with a server team on implementation of patches, hot fixes, service packs, etc.
Act as a point-of-contact to troubleshoot server issues.
General Support
With guidance from the various systems team leads, perform system administration including but not limited to the following actions:
Configuring applicable software and systems
Maintaining local documentation
Installing/updating/removing software
Applying change control processes and procedures
Troubleshooting and resolving issues
Non-production workstations
Patch management
Software deployment services
Windows infrastructure
In-house developed applications
PowerShell Scripting and Automation
Managing Scheduled Tasks
Analyzing, implementing, and reporting the operational compliance of all control center cyber assets.
Validate hardware and infrastructure design specifications
Assist in the technical design
Identify any areas of risk regarding the accomplishment of assignments. Inform BFTE staff and the project manager so that appropriate actions can be taken in a timely manner.
Monitor and verify system availability to meet service level agreements.
Provide technical support and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions in customers' ability to carry out business activities.
On-Call Support
Participate in a regular rotation providing "on call" support for critical infrastructure systems servers.
Change and Configuration
Regularly publish and communicate how each environment is configured (SW versions, HW, Network, IP addresses, etc.).
Communicate with technical team and Quality Assurance (QA) team members to verify that implementations meet requirements
Perform routine audits of security controls to verify compliance
Apply configuration settings to servers as pre-defined and documented by BFTE
Assist in release management and deployment of application customizations
REQUIREMENTS
Education & Corresponding Experience (required on matrix)
Bachelor's or Associate's degree in computer science, Information Technology, Engineering or a directly-related technical discipline is preferred.
With an applicable Associate's or Bachelor's Degree, 3 years of experience is required.
Without an Associate's or Bachelor's, or a non-applicable degree, 5 years of experience is required.
Experience must include direct work experience in Information Technology performing System Administration.
Required Technical Skills & Experience (required on matrix)
3 years of demonstrated experience in an enterprise environment installing, configuring and supporting server-based applications
Preferred Skills & Experience (optional on matrix)
Knowledge of and experience working with;
Configuration and management of commercial off-the-shelf .NET and Java applications
Working knowledge of networking and security protocols including constrained delegation and Kerberos
FISMA, NERC CIP standards and controls
Configuration of application monitoring
A working knowledge and experience sufficient to successfully troubleshoot Windows or Linux operating systems using text-based logs, event logs, and various utilities.
Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.
