ASSIGNMENT RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

With BPA manager / BPA technical lead oversight, perform system administration of the following systems, including the following:

Configure applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning and preparing for future growth, troubleshooting and resolving issues, and perform training related to the following software and systems:

Antivirus-antimalware

Central time distribution

Data storage services

Display infrastructure

File services

Laptops and portable devices

Linux infrastructure

Non-production workstations

Patch management

Print services

SMTP relay services

Software deployment services

Virtualization infrastructure

Windows infrastructure

In-house developed applications

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Perform data backups and disaster recovery operations.

Diagnose, troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Configure, monitor, and maintain virus protection software.

Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

Load computer tapes and disks and install software.

Design, configure, and test computer hardware, networking software and operating system software.
• Administer network security measures.
• Implement and integrate new system architecture into an existing environment
• Deploy highly available technologies such as replication, load balancing, geographic clustering
• Install and configure server hardware including operating system and additional software to configure for optimal use.
• Identify standard monitoring requirements and scripting or applying additional setting requirements.
• Troubleshoot hardware and system level problems.

Confer with network users about how to solve existing system problems.

Document implementation guidelines and installation guidance.

Interpret architecture and design configurations from vendors or other teams to enable clear implementation standards and guidelines.

Research, develop, test, and document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems for final review and approval by BPA manager/staff.

Respond to help desk client support calls utilizing change management software to manage the process of completing the tasks.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

An Associate or Bachelor's Degree in in Computer Science, Information Technology, or a directly related technical discipline is preferred:

With an applicable Associate or Bachelor's degree: 3+ years of experience is required.

With a degree not in applicable fields or no degree: 5+ years of experience is required.

Experience must include direct work experience in Information Technology performing System Administration.

Required Technical Skills & Experience (required on matrix)

A practical knowledge and experience sufficient to successfully perform Active Directory administration and troubleshooting

Windows operating system installation, maintenance, and troubleshooting.

Experience using Powershell

Administration of print servers, network printers, and basic troubleshooting of printer services.

A working knowledge and experience sufficient to successfully troubleshoot Windows operating systems using text-based logs, windows event logs, and various utilities.

Preferred Skills & Experience (optional on matrix)

Experience setting up and administering an enterprise PKI (Public Key Infrastructure) certificate infrastructure.

Experience administering computer systems in a 24/7 high availability operational environment.

Linux (Bash)

Service Desk Experience & Ticket Management

Experience with Cisco command-line interface (CLI) for network device configuration, management, and troubleshooting.

Experience in troubleshooting and resolving issues within complex authentication systems, such as LDAP, Kerberos, or Active Directory, and Multi-factor authentication systems.

Software Packaging

Security & Compliance Reporting

Administration and maintenance of computer systems infrastructure management tools or systems including anti-virus, patch deployment, log management, software deployment and backup and recovery functions.

Administration and maintenance of network and direct attached server technologies including SCSI, iSCSI, CIFS, and SMB technologies.

Administration of virtualization technologies including VMWare and Hyper-V.

Administration and maintenance of GPS time distribution systems.

Experience administering both network and host-based firewalls.

Experience troubleshooting LAN connectivity problems.

Experience administering DNS in a multi-domain environment.

Experience using specific technologies such as Splunk, Remote Desktop Services, IIS, Apache, Wireshark, Sysinternals Tools, Checkpoint Firewall, Client ProLiant server hardware, KVM hardware, PowerShell.