Position Overview:
As SVP of Property Operations, you will oversee a large regional portfolio of multifamily properties in multiple states as well as a team of Regional Vice Presidents (RVPs). The portfolio will be a combination of owned and fee-managed partnerships and assets. This role provides leadership to RVPs while partnering with senior leadership and ownership groups to achieve and exceed annual financial, operational, and resident satisfaction goals. This role is responsible for developing and executing operational strategies that drive portfolio growth, financial performance, and long-term client partnerships. The SVP serves as a strategic advisor to clients and internal leadership, leading quarterly and annual business reviews and aligning operational solutions to client objectives. Communication is highly valued. The SVP will be expected to foster and maintain effective two-way communication with RVPs, SVPs, internal departments and asset manager/ownership representatives to build trust and ensure collaboration and ongoing engagement.
Essential Duties and Responsibilities:
- Recruits, hires, trains, motivates, supervises, and evaluates Regional Vice Presidents (RVPs) to maintain the highest possible operating standards.
- Leads, supports, and coaches RVPs towards achieving goals & objectives.
- Oversee portfolio financial performance, including revenue growth, budget adherence, rent strategy, and concession management.
- Consistently update President of Property Services on all property-related employee issues, emergencies, property damage/liability issues, budget variances, and capital projects.
- Communicate with owner representative/asset manager to provide operational updates. Live by "no surprises" operating philosophy.
- Participate in client meetings and operational calls, particularly for underperforming assets, providing data-driven recommendations.
- Serve as executive sponsor for client relationships, overseeing communication, planning, and issue resolution.
- Visit RVP portfolios at least twice a year to assess property conditions, evaluate execution of initiatives, and ensure alignment with client business plans.
- Partner with risk management to address incidents and mitigate operational and financial risk.
- Collaborate with corporate support teams to implement and optimize systems, processes, and SOPs.
- Assist with new business analysis, proposals, and transitions of newly acquired communities.
- Demonstrate a full working knowledge of all company policies, procedures and workflows and ensure that RVPs have working knowledge of applicable policies, procedures and workflows.
- Other duties as assigned.
Minimum Qualifications:
- Minimum of 10 years in an operational leadership role; experience in real estate and property management strongly preferred
- Excellent verbal and written communication skills
- Strong leadership abilities
- Strategic problem-solving abilities
- Able to direct the work of others and coach/train
- Strong knowledge and understanding of budget management and expense control
- Strong knowledge of multifamily operations, market dynamics, and competitive landscapes
- Proven ability to manage and expand senior-level client relationships
- Must be willing and able to travel
