All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.Operations & Sustainment Lead Summary: Leads Operations and Sustainment activities by overseeing production environment operations, Tier 3 incident and defect resolution, system health monitoring, release coordination, security patching, and SLA performance reporting to sustain reliable mission operations.
Required Skills:- Bachelor's degree in IT, Computer Science, or a related field.
- ITIL Foundation or higher, AWS Certified SysOps Administrator - Associate, Certified SAFe® DevOps Practitioner (SDP).
- 8+ years of experience leading IT operations and sustainment for enterprise mission systems, preferably within large-scale DoD environments
- Strong experience managing Tier 3 technical support, incident and defect resolution, SLA/SLO tracking, and root cause analysis using tools such as Jira and AESMP, with knowledge of AWS environments and the Appian platform
- Ability to monitor system health, maintain operational SOPs, and coordinate production communications
- Experience supporting release coordination, outage scheduling, security patching, and operational readiness activities
- Ability to brief system health, performance metrics, SLA compliance, and operational risks to stakeholders
- Working knowledge of AI concepts and practical applications
Desired Qualifications:- Experience supporting Army or DoD production systems, Appian or low-code applications, COOP/DR planning, and secure cloud environments is highly desired
Responsibilities:- Oversee ACWS production environment operations and sustainment activities
- Manage Tier 3 incident and defect resolution in accordance with SLAs
- Monitor system health, maintain SOPs, and conduct root cause analysis for operational issues
- Coordinate system communications, outage scheduling, traditional releases, and security patching
- Provide defect prioritization recommendations and support COOP/DR planning
- Participate in recurring Production Status Meetings to report system health, performance metrics, and SLA compliance
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The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate's qualifications, experience, skills, and other job-related factors.DSA - Salary Pay Range
$160,000-$170,000 USD
Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
