Role OverviewThe
Surgical Account Manager (SAM) is a professional sales position whose primary objective is the presentation, promotion, and sale of the Bausch + Lomb portfolio of surgical device products such as intraocular lenses, viscoelastic solutions, and other surgical products in assigned accounts. The SAM reports to the Regional Business Director.
Key ResponsibilitiesSales & Business Development- Achieve and exceed territory sales objectives through strategic sales activities, including product demonstrations, evaluations, proposals, and in-services.
- Generate leads, develop sales proposals, and manage product demo evaluations and post-sale equipment in-services.
- Protect and grow core consumable business through equipment conversions and product/service/technology innovation.
- Conduct competitive market analysis to identify new business opportunities and respond to market dynamics.
Customer Engagement & Support- Serve as the primary liaison for assigned accounts, including hospitals, ASCs, teaching institutions, managed care organizations, and buying groups.
- Build and maintain relationships with key opinion leaders, high-volume users, and decision-makers.
- Coordinate surgical evaluations and be present during procedures to provide technical support and answer questions.
- Educate surgeons and OR staff on the proper use and benefits of Bausch + Lomb technologies.
- Deliver value by helping customers fully utilize the capabilities of advanced platforms such as Stellaris.
Collaboration & Teamwork- Work closely with regional team members, including Surgical Device Managers and other B+L representatives, to ensure cohesive sales strategies and customer support.
Reporting & Administration- Maintain accurate records of customer interactions, sales activities, product evaluations, and demos using Salesforce CRM.
- Manage territory expenses, sample accounts, and consignments in accordance with company policies.
- Complete all administrative tasks and training requirements as outlined by company standards.
Qualifications- Bachelor's Degree or equivalent experience (High School +10 yrs; Associate +6 yrs).
- Minimum 3 years of successful outside sales experience, preferably in ophthalmic, medical device, or surgical sales.
- Prior experience in surgical environments is preferred.
- Strong organizational, interpersonal, and communication skills.
- Ability to work independently in a remote field-based role.
- Proficiency in Microsoft Office and CRM platforms (Salesforce preferred).
- Strong financial acumen and analytical ability.
- Valid driver's license with a clean driving record.
- This is a remote, field-based position that typically requires 25%-75% travel, which may include overnight stays depending on the size of the territory. Candidates must reside within the territory or within a reasonable commuting distance-by company vehicle-to the territory's workload center.
Success Factors- Self-motivated and results-driven with excellent time management.
- Ability to build positive relationships across diverse customer groups.
- Comfortable navigating new environments and adapting to changing priorities.
- Technically and strategically sound in capital equipment sales and integration.
- Physically able to perform job duties including travel, lifting sample boxes (up to 25 lbs), and standing for extended periods.
Learn more: https://www.bauschsurgical.com/
Our Benefit Programs: Employee Benefits: Bausch + Lomb
