Southern Company

Supv, Customer Experience

Southern Company • $75K — $95K *
Naperville, IL 60540In-Person
Energy & Utilities
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • BA/BS degree in business, accounting, economics, technology or related fields, or equivalent experience
  • 5-7 years of experience in billing operations, preferably in the utility industry
  • Strong understanding of billing systems and regulatory requirements, including Southern Company Gas' specific systems (CC&B)
  • Excellent analytical, problem-solving, and organizational skills
  • Proficient in Microsoft Office Suite and billing software
  • Strong communication and interpersonal skills
  • Ability to thrive in a fast-paced environment adhering to company values

Responsibilities

  • Supervise and lead the Billing Operations team to ensure team effectiveness and development
  • Ensure accurate and timely generation of customer bills following company policies and regulations
  • Resolve complex billing issues and inquiries to maintain high customer satisfaction
  • Collaborate with various departments to troubleshoot and improve billing operations
  • Prepare and analyze billing reports to identify trends and areas for improvement
  • Ensure compliance with relevant regulations and participate in audits as required

Benefits

  • Collaborative work environment promoting continuous improvement
  • Exposure to various departments within the organization for professional development
  • Opportunities for leadership development and performance evaluations
  • Alignment with Southern Company Gas' commitment to excellence and customer focus
  • Involvement in strategic initiatives that drive operational excellence
Full Job Description
Job Description

This position is responsible for managing the daily activities of the Billing Operations team to ensure the accurate and timely billing of customer accounts. This role involves supervising staff, managing workflows, and implementing processes to enhance efficiency and customer satisfaction. The Billing Operations Supervisor will collaborate with various departments, including IT, customer service, credit/collections and regulatory teams, to resolve billing issues and support continuous improvement initiatives aligned with Southern Company Gas' commitment to excellence and putting the customer at the center of what we do. This position requires strong leadership competencies to drive performance, foster teamwork, and deliver results.

Key Responsibilities:
  • Leading People: Supervise and lead the Billing Operations team, providing guidance, training, and performance evaluations to ensure team effectiveness and development. Foster a positive and inclusive work environment that encourages collaboration and continuous improvement.
  • Driving Operational Excellence: Ensure accurate and timely generation of customer bills in accordance with Southern Company Gas' policies and regulatory requirements. Monitor and manage billing cycles, workflows, and processes to optimize efficiency and accuracy, leveraging the company's advanced billing systems.
  • Customer Focus: Address and resolve complex billing issues and customer inquiries in a timely and effective manner, ensuring high levels of customer satisfaction. Develop and implement process improvements to enhance billing accuracy, efficiency, and customer satisfaction, aligning with Southern Company Gas' strategic goals.
  • Collaboration and Teamwork: Collaborate with IT, customer service, credit/collections, regulatory, and other departments to troubleshoot and resolve billing system issues, ensuring seamless operations. Build and maintain strong working relationships across the organization.
  • Strategic Thinking: Prepare and analyze billing reports to identify trends, discrepancies, and opportunities for improvement, providing actionable insights to senior management. Stay updated on industry trends, best practices, and regulatory changes affecting billing operations, ensuring Southern Company Gas remains at the forefront of the industry.
  • Integrity and Compliance: Ensure compliance with all relevant regulations, policies, and procedures, including those specific to the utility industry and the Southern Company Gas standards of conduct. Participate in audits and provide necessary documentation and support, ensuring transparency and accountability.

Qualifications:
  • BA/BS degree in business, accounting, economics, technology or similar fields, or equivalent work experience
  • 5-7 years combined experience with the utilities or other related experience.
  • Proficient Minimum of 5-7 years of experience in billing operations, or relevant work experience, preferably within the utility industry.
  • Understanding of billing systems, processes, and regulatory requirements, with a preference for experience with Southern Company Gas' specific systems (CC&B)
  • Excellent analytical, problem-solving, and organizational skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) and CC&B,
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced, dynamic environment, demonstrating Southern Company Gas' values of integrity, respect, and excellence

Preferred Qualifications:
  • Experience with specific billing systems used by Southern Company Gas, such as CC&B
  • Knowledge of utility industry regulations and standards, particularly those affecting Southern Company Gas
  • Equivalent Work Experience
  • Prior supervisory or team leadership experience
  • Familiarity with Southern Company Gas customer service protocols and commitment to delivering exceptional service


About the Team

Nicor Gas

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Energy & Utilities
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion
* Ladders Estimates

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