Salary : $75,847.72 - $89,848.98 Annually
Location : Madison Municipal Building, 215 Martin Luther King Jr. Blvd., Madison, WI
Job Type: PERMANENT FULL TIME
Job Number:
Department: CDA Housing Operations
Opening Date: 09/08/2026
Closing Date: 9/15/2026 11:59 PM Central
Comp. Group/Range: 18/7

General Description

This is responsible professional and supervisory work in planning, coordinating and directing the delivery of resident service programs across the Community Development Authority (CDA) Housing Operations Division's housing portfolio, including programs under the Resident Opportunities and Self-Sufficiency (ROSS), Family Self-Sufficiency (FSS) and Multifamily Service Coordination (MFSC) initiatives. This position ensures that service programs align with U.S. Department of Housing and Urban Development (HUD) regulations, CDA goals, and community needs to promote resident stability, self-sufficiency, and quality of life. The position provides leadership, supervision, and strategic direction to all supportive services staff and is responsible for program development, performance management, and cross-sector partnerships that enhance resident outcomes. The position also collaborates with property management to address barriers to successful tenancy. Work is performed with a high degree of independence and decision-making under the general supervision of the Property Operations Manager.
IMPORTANT!

THERE ARE 2 SUPPLEMENTAL ESSAY QUESTIONS ON THE JOB POSTING.
YOU MUST ATTACH YOUR ANSWERS IN THE ATTACHMENTS SECTION OF YOUR APPLICATION.
(To view the questions, click on the supplemental question tab OR view the bottom section of the job bulletin)
**APPLICATIONS RECEIVED WITHOUT ATTACHED ESSAY RESPONSES WILL IMMEDIATELY BE ELIMINATED FROM CONSIDERATION.**

Examples of Duties and Responsibilities

• Hire, train, coach, lead, evaluate and discipline staff. Plan, organize, assign, monitor, and evaluate diverse housing programs, staff and activities. Review work assignments, requirements, and review work product for completeness and accuracy. Provide general leadership to staff, provide consultation and advice on more complex and judgmental aspects of the work. Encourage collaboration and create synergy and clarity amongst both program staff. Ensure compliance with personnel and labor relations policies. Conduct investigations.
• Oversee the administration of all supportive services programs (e.g. ROSS, Jobs Plus, FSS, MFSC, etc.) to ensure compliance with HUD and other funding source requirements. Develop, implement and maintain procedures, service delivery standards, and performance metrics consistent with CDA goals and HUD regulations. Conduct regular audits of case files, program data, and resident outcomes to ensure accuracy and compliance. Support staff in case management best practices, resident engagement, and documentation standards. Provide direct supportive services to residents on a limited basis to address urgent, complex, or coverage-related needs.
• Identify emerging resident and community needs and develop targeted service initiatives to address them. Lead efforts to integrate supportive services within housing management operations to enhance resident outcomes and tenancy success. Identify and implement evidence-based practices and innovative service delivery models. Support resident organizing efforts including the promotion of the Resident Advisory Board. Support the publication and distribution of resident communication material-including the CDA Community Connect listserv and other communication materials.
• Establish and maintain partnerships with local agencies, workforce programs, educational institutions, and supportive service providers. Negotiate and manage Memoranda of Understanding (MOUs) and collaborative agreements and maintain partnership documentation that supports grant compliance, program expansion and expands resident access to supportive services. Establish and maintain a network of service coordinators across the city of Madison to leverage best practices and share resources with other affordable housing providers in the city.
• Collect and analyze program data to measure outcomes, identify trends, and support continuous improvement. Prepare reports for HUD, the Board of Commissioners, and other interested parties on program impact and performance. Ensure timely and accurate submission of all required documentation and reports. Perform quality assurance evaluations
• Assist in preparing and managing program budgets and grant applications. Monitor expenditures to ensure alignment with grant requirements and agency fiscal policies. Seek new funding opportunities to expand or enhance supportive service offerings.
• Develop standard operating policies and procedures. Maintain knowledge of changes in HUD program rules and guidelines, and recommend changes to CDA policies and administrative processes. Identify opportunities for operational improvement. Provide short-term and long-term objectives, policies, and actions. Oversee the design and implementation of performance standards and work plans.
• Serve as a member of the CDA's senior management team.
• Attend trainings and conferences as appropriate.
• Perform related work as required.

Minimum Qualifications

• Four (4) years of experience applying the following:
  
  • HUD regulations related to ROSS, FSS, MFSC, and service coordination programs.
• Two (2) years of experience applying the following:
  
  • Case management principles, trauma-informed practices and approaches, and community resource networks.
  • Full range of supervisory principles and practices, labor relations and personnel management.
  • Computer software applicable to the duties of the position.
  • Public administration and federal housing program principles, practices, and reporting requirements.
  • Budgeting administration principles and practices, including procurement, purchasing and contract administration.
• Familiarity with the following:
  
  • Grant administration.
  • Social service systems, community resources, and resident engagement strategies.
  • Social issues that impact low-income residents.
  • Data management, outcome tracking, and reporting tools.

OR

• Three (3) years of social services or case management experience with low income individuals and families involving considerable emphasis on the development and provision of educational programming and other direct services related to personal and community safety, community engagement and community organization/development (e.g.; independent living skills, providing consultation and assistance in the resolution of interpersonal disputes, mental illness, alcoholism and substance abuse, finances, and crisis intervention).
• Bachelor's degree in Social Work, Counseling, Sociology, Psychology, or a related field. Possession of a Master's degree in a field such as Social Work, Sociology, or a related field may be substituted for one (1) year of the experience requirements.

If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses equivalent experience.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For the complete list of the knowledge, skills, and abilities, please reference the .
Special Requirements
Possession of a valid driver's license.
Employees in this classification are required to provide their own reliable vehicle to visit housing sites and maintain proof of insurance. Mileage and parking will be reimbursed as provided by the employee handbook.
Must have the ability to attend meetings and other events outside of normal working hours. Occasional evening or weekend hours are required for resident meetings, agency meetings, training, or community events.
Professional Service Coordinator Certification from a CDA approved training organization within twelve (12) months of appointment. Failure to obtain certification within the 12-month probation/trial period will result in the employee not passing probation/trial period, absent extenuating circumstances.
Must meet the minimum training requirements for HUD Service Coordinators (36 hours within 12 months of hiring and 12 hours of continuing education annually thereafter).

Physical Requirements:
Employees in this position will be expected to visit the various public housing facilities in the City. Must have the ability to climb stairs and perform work in apartments of various conditions including, but not limited to, units with active pest infestations, unsanitary conditions, hoarding conditions, and exposure to second-hand smoke. Otherwise, work is performed in an office environment using standard office equipment such as computer, fax, telephone, and copier. Must have the ability to sit/stand for long periods of time.

* The payroll title is Social Services Program Supervisor.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.

Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).

Employees also earn 13 sick days annually that may accrue to a total of 150 days.

Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Income Continuation Insurance (for short and long-term disability)
• Long Term Care Insurance

Other Benefits
The City offers numerous other benefits and programs for employees, including:
• 457(b) deferred compensation plans
• Employee Assistance Program
• Bus Pass on Madison Metro
• Flexible Work Schedules
• Employer-paid Training
01

Please describe where you obtained 3 years of social services or case management experience with low income individuals and families involving considerable emphasis on the development and provision of educational programming and other direct services related to personal and community safety, community engagement and community organization/development (e.g.; independent living skills, providing consultation and assistance in the resolution of interpersonal disputes, mental illness, alcoholism and substance abuse, finances, and crisis intervention). Be sure to include the employer, your role and the individuals served in your response.
02

PLEASE READ CAREFULLY--YOU WILL BE REQUIRED TO ANSWER THE FOLLOWING SUPPLEMENTAL QUESTIONS AS PART OF YOUR APPLICATION. You can answer the questions using a word processing program and attach as a .docx or .pdf file. You must attach the document in the "Attachments" section of the application or you will not receive further consideration for this position. Your responses will be evaluated on your writing ability including: spelling, grammar and your ability to express your thoughts in a logical fashion. By checking this box, you acknowledge the above and understand that your response is required and failure to attach your essay response will immediately eliminate you from consideration.

• AGREED

03

Please describe your experience working with individuals or families who needed supportive services to successfully obtain or maintain stable housing. Provide a specific example of a client (no name) or population you served and include the following in your response:a. barriers they faced, b. strategies you used to coordinate services and build trust, c. community partnerships you leveraged, d. the outcome. e. what you learn from this experience, and how has it influenced your approach to supporting housing stability.

• My one (1) page response is attached in the Attachment section of my application. The response to this question should be a stand alone document and should not be included in a cover letter.

04

As a supervisor, you will be expect