Internal Revenue Service

Support Services Supervisor TEMP NTE 1YR - MAY BE EXT UP TO 5YRS - MAY BE MADE PERM

Internal Revenue Service$80K — $95K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • One year of specialized experience equivalent to GS-13 or GS-14 level management.
  • Demonstrated knowledge of diverse activities and functions relevant to the position.
  • Experience in managing Federal real property or facilities management activities.
  • Ability to plan, organize, and control diverse workloads effectively.
  • Strong oral and written communication skills.

Responsibilities

  • Oversee planning and execution of multi-year programs.
  • Approve long-range work plans and manage overall progress.
  • Revise organizational goals and objectives as needed.
  • Manage policies in response to funding changes.
  • Ensure compliance with safety and health regulations.
  • Participate in protecting taxpayer data through security awareness programs.

Benefits

  • Access to an Employee Resource Center for benefits inquiries.
  • Potential for alternative work schedule and staggered work hours.
Full Job Description
Summary

Duties

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General Manager Duties:

As a Senior Manager you will:

  • Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
  • Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
  • Oversee the revision of long range plans, goals and objectives for the work directed.
  • Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
  • Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
  • Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.


The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Health and Safety

  • Fosters a high profile of the IRS Occupational Safety and Health Program by assuring employee awareness of potential safety hazards, promptly reporting all injuries, and effecting corrective actions necessary to eliminate safety and health hazards in the work area.


Fraud, Waste, and Abuse

  • Assures that program and administrative responsibility to minimize fraud, waste, and abuse are achieved as prescribed in the Computer Security Act of 1987, OMB Circulars A-123 and A-130, Treasury Directives, and IRS internal control procedures.


Security Awareness

  • Participates in the administration of the Information Security Program to protect taxpayer data. Ensures a high degree of subordinate employee awareness of and compliance with the need to protect sensitive (e.g., taxpayer, personnel, procurement, etc.) data within or through systems under their control. Ensures the effective delivery of services targeted to assure that all employees are aware of their roles and responsibilities for the protection of data.


Equal Employment Opportunity

  • Takes positive steps in support of Affirmative Action Programs Management Directive 715 (Affirmative Employment Program) to further equal employment opportunity without regard to race, color, religion, sex, age, national origin, disability, parental status, sexual orientation or protected genetic information, or other non-merit factors in accomplishing all managerial responsibilities.


Position Management Responsibility

  • Practices sound position management in assigning work, combining/separating duties, establishing and abolishing positions, and in fulfilling other human resources management duties and responsibilities.


STANDARD POSITION DESCRIPTIONS (SPD): PD99252

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

  • Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
  • Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.


ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:

SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one (1) year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service.

To be qualifying for this position your experience should be sufficient to demonstrate:

  • Demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications.
  • Experience managing Federal real property or facilities management activities involving leasing, space requirements, asset utilization, or portfolio-related activities.
  • Experience planning and managing real property and/or facilities projects by establishing project requirements, schedules, resources, milestones, and implementation activities.
  • Experience developing and implementing facilities management strategies, policies, procedures, or operating plans to address organizational real property and space requirements.
  • Experience evaluating real property, facilities, and/or space requirements and developing recommendations for project alternatives, operational changes, or resource use.
  • Experience performing cost-benefit analyses to evaluate real property or facilities alternatives and support project or operational decisions.
  • Experience coordinating real property and/or facilities projects and program requirements with internal stakeholders, government organizations, contractors, consultants, customers, or industry representatives.
  • Experience presenting technical information, recommendations, project issues, and proposed changes related to real property or facilities programs.
  • Experience preparing written analyses, recommendations, policies, procedures, reports, or briefing materials concerning real property or facilities programs and projects.


AND

You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".


For more information on qualifications please refer to OPM's Qualifications Standards.

Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

  • Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
  • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
  • Additional jobs may be filled from this announcement or any other source to fill these vacancies.
  • Alternative work schedule, staggered work hours may be available.
  • Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables.


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Benefits

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As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC)

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