Infinidat

Support Operations Specialist

Infinidat • $78K — $90K *
Waltham, MA 02453In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Industrial Engineering, Information Systems, Economics, Business Management, or similar fields.
  • Minimum of 2 years of experience in customer success or operational roles.
  • Experience in a global organization preferred.
  • Outstanding verbal and written communication skills in English.
  • Strong analytical, methodological, and process-oriented skills.

Responsibilities

  • Plan and oversee project delivery, liaising with internal and external stakeholders.
  • Generate and analyze reports to improve operational costs and efficiency.
  • Collaborate with teams globally to ensure project success.
  • Enhance support process workflows for timely execution.
  • Report directly to the Support Operations Manager.

Benefits

  • Opportunities for professional growth in a global environment.
  • Collaborative team atmosphere fostering innovation and problem-solving.
  • Exposure to a variety of projects with diverse challenges.
  • Supportive leadership focused on team success.
  • Access to training resources for skill development.
Full Job Description
Description

We are looking for an experienced and talented team player with excellent problem-solving capabilities and excellent communication skills to join our growing Global Support Operations Team. Our team designs and implements support operations processes and manages support projects such as customer installs, ad-hoc requests, and spare parts inventory.

Responsibilities

  • Plan, monitor, and control project delivery while working with internal and external interfaces and communicating directly with our customers.
  • Generate reports and analyze data to optimize operational cost and efficiency.
  • Work with multiple collaborators across the company and worldwide.
  • Optimize support process workflows to ensure successful, on-time execution.
  • Reports to the Support Operations Manager.

Requirements

  • B.Sc./B.A. in Industrial Engineering, Information Systems, Economics, Business Management, or related fields.
  • At least 2 years of relevant work experience in customer success or operations roles.
  • Previous experience working in a global organization is an advantage.
  • Excellent communication skills (Verbally & in writing)with excellent English, both verbal & written.
  • Customer satisfaction orientation.
  • Strong analytical skills.
  • Methodological & process-oriented.
  • Excellent interpersonal skills and collaborative spirit.
  • Superb project management experience and multitasking skills.

Preferred Skills:

  • Technical orientation: basic understanding of hardware parts and structure.
  • Customer success or account management experience is an advantage.
  • Expertise with Information systems such as: JIRA, BI Tools (DOMO).
  • Proficiency in a foreign language - an advantage.

Base salary range: $78.5K - $90.2K

About Infinidat

Infinidat is a data storage company that offers high-performance, highly available, and scalable storage solutions. The company's flagship product, InfiniBox, is a storage platform that delivers high performance and reliability at a lower total cost of ownership than traditional storage systems. Infinidat's solutions are used by a wide range of customers, including enterprises, cloud service providers, and government agencies. The company was founded in 2011 by a team of storage industry veterans and is headquartered in Herzliya, Israel.
Learn more about Infinidat
Size
1,000 employees
Industry
Information Technology
Founded
2011
* Ladders Estimates

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