Support Engineer - Windows Infrastructure

LTM

• $80K — $95K *
Bellevue, WA 98006In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Windows administration and support required.
  • Familiarity with Windows licensing methods including Retail, OEM, MAK, and KMS essential.
  • Expertise in Windows Server versions from 2008 to 2019 and Client OS Windows 7 and 10 is a must.
  • Experience with Autopilot and Windows as a Service preferred.
  • Strong troubleshooting skills and experience with log analysis necessary.
  • Excellent verbal and written communication skills required.

Responsibilities

  • Manage deployment and patching of Windows operating systems.
  • Conduct comprehensive troubleshooting for enterprise-level issues.
  • Analyze logs to inform Windows deployment strategies.
  • Monitor and apply Windows updates and servicing requirements.
  • Configure and maintain Windows storage and backup technologies.
  • Collaborate with cross-functional teams to resolve issues swiftly and effectively.

Benefits

  • Opportunity to work with the latest Windows and server technologies.
  • Professional development opportunities available.
  • Work in a collaborative team environment.
  • Flexible working conditions potentially offered.
Full Job Description
Role description

  • Windows Patching and Deployment
  • Windows Update
  • Windows Upgrade
  • Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
  • Autopilot (Preferred)
  • Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
  • Enterprise-level Troubleshooting
  • Log Analysis with reference to Windows Deployment
  • Windows as a Service
  • Windows Updates
  • Troubleshooting
  • Windows Update Servicing
  • Activation
  • BitLocker
  • MBAM (Microsoft BitLocker Administration and Monitoring)
  • Imaging, Sysprep, WDS
  • Storage High Availability
  • Storage High Availability (HA)
  • Hyper-V, Hypervisor, Hyper-V Architecture
  • Cluster, Failover Cluster, Clustering
  • SAN, NAS Storage Technologies
  • Backup Technology, VSS (Volume Shadow Copy Service)
  • Windows Firewall
  • Storage and Backup Configuration Types
  • Windows Server 2008 to 2019 Features and Variances
  • Windows Update Types, Cumulative Updates, LTSC (Long-Term Servicing Channel)
  • DFS
  • MSDTC (Microsoft Distributed Transaction Coordinator)
  • VSS Backup
  • Server Core Machines
  • Server Hardware Upgrades
  • Quorum in Cluster
  • Failover Cluster
  • Hyper-V Checkpoints
  • Check Disk (CHKDSK)
  • Strong communication skills with excellent spoken and written English communication
  • Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence
  • Ability to resolve difficult customer issues through telephone, email, and chat support
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
* Ladders Estimates

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