UnitedHealth Group

Support Engineer

UnitedHealth Group$72K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 2+ years in operations or production support role
  • Ability to participate in an on-call rotation
  • Experience with SQL and NoSQL databases
  • Familiarity with public cloud services, particularly Azure
  • Knowledge of containerized environments, especially Kubernetes
  • Proficiency in one core programming language (Java, Python, or JavaScript)

Responsibilities

  • Triage production issues and perform root cause analysis
  • Communicate effectively with technical and business teams
  • Collaborate with teammates and global entities
  • Learn and adapt to new applications and tools
  • Work autonomously with minimal external guidance
  • Manage and support applications in the public cloud
  • Utilize various tools like Service Now, Splunk, Datadog, and Postman

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401(k) contributions
  • Flexible work environment for telecommuters
  • Development opportunities for career advancement
  • Recognition of performance in a challenging environment
Full Job Description


This is a support position with no software development responsibilities.

Primary Responsibilities:

  • Troubleshooting skills to triage production issues and do root cause analysis
  • Excellent communication skills to collaborate with technical and business teams
  • Ability to work and collaborate with teammates as well as other teams across the larger org and globally
  • Eagerness to learn new applications and tools
  • Capability to understand and learn without much external help
  • Experience with databases (SQL and NoSQL)
  • Experience with one of the core programming languages (e.g. Java, Python, Javascript)
  • Experience working with and managing apps and services in the public cloud, ideally Azure
  • Experience working with and managing apps and services hosted in containerized environments, ideally Kubernetes
  • Experience using these or similar tools:
    • Service Now
    • Splunk
    • Datadog
    • Postman


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • 2+ years of experience in operations/production support role
  • Ability to be part of an on-call rotation. When on call the shift is 8 hours per day for all 7 days of that week (including weekend)


Preferred Qualifications:

  • Troubleshooting skills to triage production issues and do root cause analysis
  • Excellent communication skills to collaborate with technical and business teams
  • Ability to work and collaborate with teammates as well as other teams across the larger org and globally
  • Eagerness to learn new applications and tools
  • Capability to understand and learn without much external help
  • Experience with databases (SQL and NoSQL)
  • Experience with one of the core programming languages (e.g. Java, Python, Javascript)
  • Experience working with and managing apps and services in the public cloud, ideally Azure
  • Experience working with and managing apps and services hosted in containerized environments, ideally Kubernetes
  • Experience using these or similar tools:
    • Service Now
    • Splunk
    • Datadog
    • Postman


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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