Qualcomm

Support Engineer - TBS lab operations

Qualcomm • $78K — $117K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 2+ years of Support Engineering experience, or equivalent work experience.
  • Experience with wireless test systems and lab operations.
  • Knowledge of network concepts and debugging network connectivity issues.
  • Familiarity with RF concepts and troubleshooting in Linux and Windows environments.
  • Strong analytical, organizational, and communication skills.

Responsibilities

  • Monitor and maintain TBS station and pool health, resolving operational issues proactively.
  • Support daily lab operations, including troubleshooting and recovery activities.
  • Assist with deployment, configuration, and upgrades of TBS stations and infrastructure.
  • Support TBS tools and infrastructure, including Custom Scheduler and Fleet Manager.
  • Perform RF performance analysis and basic root cause investigations.
  • Manage UE calibration activities and ensure device readiness.
  • Generate operational reports to monitor station utilization and reliability.

Benefits

  • Competitive annual discretionary bonus program.
  • Opportunity for annual RSU grants.
  • Comprehensive benefits package supporting work-life balance.
  • Support for professional development and continuous improvement.
Full Job Description
General Summary:

We are seeking a motivated Support Engineer to help operate and maintain the Boulder TBS Consolidated Lab, supporting wireless technology development programs, including 6G initiatives. The successful candidate will be responsible for station health, infrastructure support, issue triage, and day-to-day lab operations to ensure a reliable and productive test environment for engineering teams.

Key Responsibilities
  • Monitor and maintain TBS station and pool health, proactively identifying and resolving operational issues.
  • Support day-to-day lab operations, including station troubleshooting, quarantine management, and recovery activities.
  • Assist with deployment, configuration, and upgrades of TBS stations, devices, and supporting infrastructure.
  • Support TBS tools and infrastructure, including Custom Scheduler, AXIOM, Fleet Manager, and related systems.
  • Perform RF performance analysis, test failure triage, and basic root cause investigations.
  • Manage UE calibration activities, device readiness, and station resource availability.
  • Generate operational reports and analytics to monitor station utilization, reliability, and capacity.
  • Work closely with Tier 2 and Tier 3 engineering teams to escalate issues, implement fixes, and improve overall system performance.
  • Support hardware, software, and environment management across lab systems and test stations.
  • Document issues, solutions, and operational procedures to improve team efficiency and knowledge sharing.


Minimum Qualifications:
• Bachelor's degree and 2+ years of Support Engineering or related work experience.
OR
Associate's degree and 3+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 4+ years of Support Engineering or related work experience.

*Completed advanced degrees in a relevant field may be substituted for up to two years (Master's = one year, Doctorate = two years) of work experience.

Preferred Qualifications
  • Bachelor's degree or
  • Associate's degree and 1+ year of Engineering Technician or related work experience or
  • High School Diploma or equivalent and 2+ years of Engineering Technician or related work experience.
  • Optional: Bachelor's degree in a technical field, or completion of a military technical or trade school program.
  • Experience with wireless test systems, lab operations, or infrastructure support.
  • Knowledge network concepts and experience debugging network connectivity issues in a lab.
  • Familiarity with RF concepts, Linux and Windows environments, and troubleshooting complex technical issues.
  • Strong analytical, organizational, and communication skills.
  • Ability to work independently while collaborating effectively across diverse engineering teams.


Physical requirements
  • Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.


Success in this Role
  • Maintain high station availability and reliability.
  • Resolve operational issues quickly and effectively.
  • Improve station pool efficiency through process execution and continuous improvement.
  • Provide responsive support for engineering teams and customer-critical programs.


Pay range and Other Compensation & Benefits:
$37.50 - $56.30

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.

About Qualcomm

Qualcomm Ventures is the investment arm of Qualcomm Incorporated. Founded in 2000, Qualcomm Ventures is a corporate venture capital fund with over 150 active portfolio companies and more than 20 exits over a billion dollars, including 99 Taxis, Cruise Automation, Fitbit, Invensense, NQ Mobile, Waze, and more. As a global investor, Qualcomm Ventures helps connect entrepreneurs to the resources, relationships, and deep industry expertise they need to succeed in the mobile technology ecosystem.

Qualcomm Careers

Joining Qualcomm offers more than just a job opportunity; it's a gateway to a career infused with innovation, leadership, and growth. As a pivotal leader in the world of wireless technology, Qualcomm stands at the forefront of digital communication advancements. Our team of professionals is dedicated to pushing the boundaries of what's possible, making this an ideal time to become part of our global community.

Work You’ll Do

At Qualcomm, you will collaborate with some of the brightest minds in the industry, engaging in work that transforms the way the world connects, computes, and communicates. Our diverse team is driven by a shared passion for creating path-breaking wireless technologies that empower mobile ecosystems worldwide.

Innovate and Grow

Embrace the opportunity to innovate alongside leaders in the field and contribute to projects that have a global impact. Qualcomm is committed to fostering a culture of innovation and continuous improvement, ensuring that every team member has the opportunity to make a significant impact.

Professional Growth and Development

Qualcomm is dedicated to the professional growth of its employees, offering unparalleled benefits, diverse career paths, and extensive training programs that encourage professional and personal development. Whether you're looking for leadership roles or specialized technical positions, Qualcomm provides the resources and support to help you drive your career forward.

Diversity and Inclusion

We believe that a diverse workforce fuels our innovation and reflects our commitment to making a positive impact. Qualcomm’s inclusive culture and diversity training programs are designed to promote an environment where all employees can thrive.

Internship Programs

Start your career with Qualcomm through our dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, providing a robust foundation for future employment. Internships at Qualcomm are characterized by meaningful projects and the chance to network with industry leaders.

Join Our Team

Explore the numerous job opportunities at Qualcomm, from engineering to marketing, and discover how your skills and interests align with our mission. We are continuously hiring creative and driven individuals who are ready to contribute to our culture of innovation.

Prepare for Your Interview

Ready to join our team? Prepare your resume to highlight your relevant experience and skills. Our interview process is designed to understand your capabilities and how they align with our goals at Qualcomm. We look for passionate, curious, and innovative team players who are ready to take the next step in their careers.

Stay Connected

Keep up to date with the latest at Qualcomm by following our careers blog. Gain insider perspectives and industry-leading insights that can help you navigate your professional journey.

Career Opportunities Await

At Qualcomm, your career is what you make of it. With support for your ambitions and a network of global professionals, the opportunities to advance and excel are nearly limitless. Join us and be part of a team that’s leading the world in next-generation technology.

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Discover the positions that match your skills and interests. We are looking for individuals who are ready to make an impact and excel in a fast-paced, innovative environment.

Explore Qualcomm Careers

Whether you're seeking an internship, a first job, or a leadership position, Qualcomm offers a range of opportunities across various disciplines. Let your career journey begin here, where innovation, leadership, and growth come together to create extraordinary outcomes.
Learn more about Qualcomm
Size
45,000 employees
Market Cap
$122.5 billion
Industry
Net Income
$6.7 billion
Founded
1985
5 Year Trend
+14.7%
Revenue
$26.6 billion
NASDAQ

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