What You'll Do- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Respond promptly to IT support requests, troubleshoot technical issues, and provide resolutions in a timely and professional manner. In the world of instant payments, things move fast must have an urgency mindset.
- Troubleshoot software, software configuration.
- Work with Technical Operations to develop and implement IT policies, procedures, and best practices.
- Work with team to help improve/enhance production procedures.
- Monitor and manage system performance, security, and data integrity to ensure smooth operations.
- Stay up to date with emerging technologies, industry trends, and best practices in IT support and helpdesk services.
- Collaborate with vendors and external service providers to resolve technical issues and implement system upgrades.
- Conduct regular system audits to identify areas for improvement and recommend solutions to enhance system performance and security.
- Be flexible to support after hours and weekend support calls if and when needed.
Qualifications- Bachelor's/Master's degree in Information Technology, Computer Science, or a related field.
- Proven experience with at least 3-5 year in IT support or helpdesk role, preferably in a fast-paced startup environment.
- Able to maintain and track Jira board
- Experience in shell scripting, SQL, python (should be able to read code and get a general idea)
- Technical knowledge of computer hardware, software, operating systems (Windows, macOS).
- Proficient in troubleshooting and resolving complex IT issues.
- Ability to effectively communicate technical concepts to non-technical users.
- Ability to follow procedures/ predefined steps with no deviation.
- Demonstrated ability to work independently, prioritize tasks, and manage multiple assignments simultaneously.
- Strong problem-solving and analytical skills, with a keen attention to detail. If something goes wrong, ask for help.
- Ability to work a flexible schedule, some weekend and night work might be needed. Availability and flexibility are key.
- Mandatory in-office everyday (initially)
- Motivated to make customers happy
The pay range for this position is $95,000 for base pay; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits as listed below, dependent on the position offered.
This position is hybrid in Palo Alto, CA.
BenefitsTabaPay offers the following benefits:
- 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
- Employer 401K Matching
- Generous and Flexible PTO
