Amazon

Support Engineer, Infrastructure Central Operations Install

Amazon$74K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of software development or technical support experience
  • Proficiency in modern programming languages for scripting
  • Strong troubleshooting and debugging skills in technical systems
  • Knowledge of web services and distributed systems
  • Experience maintaining hardware and software RAID
  • Familiarity with REST web services, XML, JSON

Responsibilities

  • Develop solutions to recover customer capacity
  • Support escalations by interacting with Data Center technicians
  • Collaborate with systems engineers to implement upstream fixes
  • Investigate defects in the capacity installation process and devise mitigation solutions
  • Analyze data to support operational effectiveness
  • Evaluate trends to uncover lifecycle defects

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Do you enjoy working in a face paced, changing, and innovative environment? Do you love working on data center hardware and machine learning racks? Are you someone who wants to directly impact the speed at which AWS deploys new capacity for our customers? The Central Operations Install team is looking for someone who enjoys deep diving technical issues, can articulate and document technical solutions, and someone who can work backwards from our customers.

What you will own: This role will be a Subject Matter Expert (SME) role working with engineering and service teams across multiple organizations to support the on-boarding of new data center capacity. This role will support the landing of new scaling capacity with a focus on driving increased available customer capacity through defect identification and mitigation. This role will work with new ML/server/network hardware types. This role will contribute to business north star goals, and own input goals at the team level.

Who youll work with: As an advocate and SME for Data Center Community (DCC) operations team, you will primarily be working within the DCC organization. Aside from your direct team, your daily work engagements will be with the network engineering, service teams, and local operations teams.

Key job responsibilities

- You will develop solutions to to recover capacity for customers.

- You will interact directly with Data center technicians to support escalations for issue resolution.

- You will work with systems engineers to push upstream fixes to enable capacity recovery.

- You will work to deep dive defects throughout the capacity installation process, and work to develop solutions to mitigate defects.

- You will contribute to data analytics to support your role.

- You will evaluate data and trending patterns to uncover defects across product life cycles.

A day in the life

A day in the life of this role will involve a mix of working with our internal DCC Ops, Support/System Engineering, TPMs, Hardware Engineering, and Software teams to address systemic issues and resolve capacity recovery campaigns.

BASIC QUALIFICATIONS

- 2+ years of software development, or 2+ years of technical support experience

- Experience scripting in modern program languages

- Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

- Knowledge of web services, distributed systems, and web application development

- Experience troubleshooting & maintaining hardware & software RAID

- Experience with REST web services, XML, JSON

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OH, Dublin - 74,700.00 - 130,700.00 USD annually

USA, VA, Herndon - 74,700.00 - 130,700.00 USD annually

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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