Amazon

Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries

Amazon • $153K — $207K *
Atlanta, GA 30349In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of hands-on experience in infrastructure, troubleshooting, networking, DevOps, or development.
  • 5+ years of experience in design, implementation, operations, or consulting for distributed applications.
  • Strong technical leadership with experience in customer-facing roles and effective communication skills.
  • Bachelor's degree in a relevant field.
  • Experience in a 24/7 operational service or support environment is preferred.

Responsibilities

  • Leverage customer relationships to identify Unified Operations (UOps) pipeline opportunities.
  • Develop data-driven customer value propositions using support case data and workload analysis.
  • Provide technical expertise to advance sales deals and present solutions to executives.
  • Define success criteria and KPIs for customer engagements ensuring value delivery.
  • Calibrate Domain Specialist Engineers and standardize delivery artifacts.
  • Ideate and create industry- and technology-specific support solutions integrating UOps with AWS.
  • Build AI-driven tools to enhance Business Development effectiveness across the organization.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) matching for long-term savings.
  • Paid time off and parental leave for work-life balance.
  • Mental health support and flexible spending accounts available.
  • Adoption and surrogacy reimbursement coverage.
Full Job Description
AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence - building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty.

You will perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities

You will partner with Business Development Managers to build pipeline, position deals, and provide technical expertise that unblocks customer conversations

You will serve as a domain CTO - calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring customers realize value from the solutions we sell

You will contribute to industry and technology solution development, ideating and shipping new support offerings that address patterns you observe across customer engagements

Key job responsibilities

Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs

Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis

Provide on-demand technical expertise to advance deals - addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives

Define proof-of-value success criteria and KPIs for customer engagements

Serve as domain CTO - calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency

Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)

Build AI-powered tools and frameworks that scale BD effectiveness across the organization

Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization

Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs

BASIC QUALIFICATIONS

- 5+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience

- 5+ years of design/implementation/operations/consulting with distributed applications experience

- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences

- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience in a 24x7 operational services or support environment

- Experience in internal enterprise or external customer-facing environment as a technical lead

- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture

- Knowledge of of cloud based architecture, cloud services and experience in customer facing roles

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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