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About The Opportunity
The Supply Chain Project Manager serves as the primary liaison between Menasha Packaging and its customers for order and inventory management along with supply chain–related initiatives. This role is responsible for coordinating and managing customer orders, inventory liability and ongoing supply chain initiatives, ensuring clear communication, alignment, and execution across internal teams and external partners.
This position focuses on orchestrating people, activities, and decisions across Sales, Operations, Logistics, Procurement, and Finance to ensure customer commitments are met and initiatives move forward smoothly.
Customer & Stakeholder Liaison
- Act as the primary supply chain point of contact for assigned customers on initiatives such as orders, inventory, launches, transitions, network changes, capacity adjustments, and service improvements.
- Translate customer needs, expectations, and timelines into clear internal actions and deliverables.
- Build strong, trusted relationships with customer stakeholders and internal partners.
Initiative Coordination & Execution
- Coordinate customer orders from first runs through subsequent repeat executions, ensuring alignment across internal teams.
- Drive clarity around roles, responsibilities, timing, and dependencies without formal PMO governance.
- Track progress, surface issues, and ensure follow‑through on commitments.
Cross‑Functional Alignment
- Partner closely with Sales, Operations, Logistics, Procurement, Finance, and Planning teams to align execution with customer requirements.
- Facilitate discussions to resolve tradeoffs between cost, service, capacity, and timing.
- Ensure internal teams are aligned on priorities and customer expectations.
Communication & Issue Management
- Provide clear, proactive communication to customers and internal stakeholders on order or initiative status, risks, and next steps.
- Identify potential issues early and work collaboratively to resolve them.
- Escalate risks or misalignment appropriately while proposing practical solutions.
Supply Chain Insight & Support
- Understand Menasha Packaging’s supply chain capabilities, constraints, and options well enough to guide decision‑making.
- Support analysis related to logistics, capacity, lead times, and service impacts as needed (without owning deep technical modeling).
- Assist with post‑run reviews to ensure objectives are met and lessons learned are captured.
Continuous Improvement
- Identify opportunities to improve how Menasha manages customer‑driven supply chain initiatives.
- Share best practices and lessons learned across the organization.
- Help refine communication and coordination processes between customers and internal teams.
Qualifications
- Bachelor’s degree in Supply Chain, Operations, Business, or a related field preferred, or equivalent experience.
- 2+ years of experience in supply chain, logistics, operations, customer management, or related roles within a manufacturing or distribution environment.
- Experience working directly with customers on order management, supply chain or operational initiatives.
- Strong coordination, communication, and organizational skills.
- Ability to influence and align stakeholders without direct authority.
- Comfort operating in a fast‑paced, ambiguous environment.
- Experience in packaging, manufacturing, or industrial supply chains.
- Exposure to logistics, warehousing, transportation, or planning functions.
- Experience supporting new product launches, customer transitions, or network changes.
- Familiarity with basic supply chain metrics and financial tradeoffs.
Critical Competencies
- Relationship‑oriented and customer‑focused
- Strong communicator and facilitator
- Execution‑focused with high accountability
- Pragmatic problem solver
- Ability to balance customer needs with internal realities
Travel
- Occasional travel (10–20%) to customer locations, manufacturing sites, or warehouses as needed.
