Position Overview

T-ROC is seeking an experienced Supply Chain Manager - Automated Retail to support the continued growth of our Automated Retail business.

Reporting to the Director of Logistics, this role will own the physical supply chain supporting T-ROC's Automated Retail portfolio, including inventory, replenishment, warehousing, transportation, machine logistics, deployment execution, and supply chain systems.

Working closely with the Sr. Manager of Strategic Partnerships - Automated Retail, this role will translate approved locations and growth plans into executable supply chain and deployment plans, ensuring the machines, products, equipment, and infrastructure are positioned where they need to be, when they need to be there.

A major focus of the role will be building the systems, processes, tools, and SOPs required to support rapid growth, including serving as a key operational partner to Development and Technology in the continued buildout of Odoo and related systems.

Key Responsibilities

Inventory & Replenishment

• Manage inventory and replenishment across frozen food, collectibles, electronics, general merchandise, and other emerging Automated Retail categories.
• Develop forecasting, reorder points, safety stock, par levels, and replenishment strategies.
• Maintain visibility of inventory across suppliers, distribution centers, warehouses, field locations, and machines.
• Manage inventory accuracy, cycle counting, returns, shrink, damage, expiration, and spoilage.
• Forecast inventory requirements based on sales, machine growth, market expansion, and deployment plans.

Warehousing, Transportation & Distribution

• Manage the movement of products and equipment throughout the Automated Retail supply chain.
• Own operational requirements for the warehouse and distribution network, including capacity planning, storage requirements, inventory positioning, and network optimization.
• Support the operational setup and launch of new warehouses once locations have been selected and approved.
• Manage carrier, 3PL, warehouse, and logistics-provider relationships and performance.
• Monitor transportation and warehousing costs, service levels, damages, delays, capacity, and other key performance metrics.
• Identify opportunities to improve cost, speed, reliability, and overall supply chain efficiency.

Machine Deployment & Launch Execution

• Own the physical execution of Automated Retail machine deployments from warehouse staging through delivery and installation.
• Translate approved locations and launch plans into executable logistics and deployment plans.
• Coordinate machine staging, transportation, delivery appointments, site access, installers, and required equipment.
• Ensure machines, accessories, payment devices, connectivity equipment, inventory, and other required materials are available ahead of launch.
• Maintain serialized asset visibility and accurate machine records throughout the deployment process.
• Coordinate with warehouses, carriers, installers, Field Operations, Technology, and other partners to execute scheduled launches.
• Resolve transportation, equipment, scheduling, installation, and logistics issues that could delay launch.

Systems & Process Development

• Serve as an operational owner for supply chain requirements within Odoo and related systems, including inventory, replenishment, warehousing, deployment, and asset tracking.
• Partner with Development and Technology to translate operational requirements into scalable system workflows and capabilities.
• Develop SOPs, controls, dashboards, KPIs, and standardized operating processes.
• Build visibility into inventory, machines, warehouse capacity, transportation, costs, and supply chain risks.
• Identify opportunities to automate manual processes and reduce reliance on spreadsheets and manual tracking.
• Build tools to streamline billing and invoicing in unison with T-ROC Finance team

Supply Chain Strategy & Scalability

• Build a scalable supply chain model capable of supporting additional clients, machines, markets, warehouses, and product categories.
• Develop forward-looking capacity and resource plans based on business growth.
• Establish clear operational handoffs between Strategic Partnerships, Supply Chain, Technology, Field Operations, and other stakeholders.
• Develop and monitor KPIs for inventory accuracy, product availability, replenishment, warehouse utilization, transportation, logistics costs, and deployment execution.
• Identify operational constraints and supply chain risks before they impact growth.
• Continuously improve the network based on performance data, costs, vendor performance, and field feedback.

What It Takes to ROC This Role

• 5+ years of experience in supply chain, logistics, distribution, inventory management, warehousing, or related operations.
• Strong understanding of inventory management, replenishment, transportation, warehousing, and multi-location distribution.
• Experience coordinating physical product or equipment movement across multiple locations.
• Experience managing carriers, 3PLs, warehouses, installers, and other operational vendors.
• Experience with ERP, WMS, inventory, or asset-management systems.
• Demonstrated ability to build and improve operational processes, systems, and controls.
• Strong analytical, organizational, communication, and problem-solving skills.
• Advanced Excel skills and comfort working with operational and financial data.
• Ability to operate effectively in a fast-growing environment where systems and processes are still being built.
• Ability to travel up to 25%.

Preferred: Odoo experience; Automated Retail, vending, kiosks, retail technology, or multi-site operations experience; perishable or temperature-controlled inventory; serialized/high-value equipment; equipment deployment; ERP/WMS implementation; APICS/ASCM, CPIM, CSCP, or Lean Six Sigma certification.

What Success Looks Like

Success means building a scalable, data-driven supply chain capable of supporting rapid

Automated Retail growth.

The Supply Chain Manager will maintain accurate inventory, ensure products and machines are positioned where they are needed, execute machine deployments reliably, maintain appropriate warehouse and transportation capacity, control supply chain costs, and build increasingly automated processes through Odoo and other systems.

Why Join T-ROC?

Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
Access to professional development and career growth opportunities.
A collaborative and supportive work environment that values innovation and excellence.
Competitive salary and benefits package.

Pay Range:
$80,000.00-$90,000.00