Southwest Airlines

Supply Chain Management Operations Analyst

Southwest Airlines • $77K — $85K *
Dallas, TX 75217In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required, High School Diploma or GED required
  • Intermediate-level experience in procurement, strategic sourcing, or enterprise systems administration
  • Experience leading small-scale systems or process enhancement projects
  • Preferred: Project management experience
  • Preferred: Functional knowledge of source-to-pay systems, Coupa, SAP, and Ironclad

Responsibilities

  • Create training content to resolve customer service issues
  • Mentor SCM team members and end users on system functionalities
  • Partner with technology team to lead SCM project initiatives
  • Perform operational change activities like user acceptance testing and support
  • Identify and implement initiatives to reduce costs and improve customer value
  • Maintain knowledge of SCM systems and perform system administration
  • Collaborate proactively with internal customers to address pain points

Benefits

  • Fly for free on all Southwest flights for you and eligible dependents
  • 401(k) match contribution up to 9.3% of eligible earnings
  • Potential annual profit-sharing contributions
  • Competitive health insurance available from the first day of employment
  • Explore additional benefits via the company career site
Full Job Description
Department:
Supply Chain Management

Job Description:

As a Supply Chain Management Operations Analyst supporting the Center of Excellence (COE) Team, you'll help deliver, support, and enhance the technology solutions that power Supply Chain Management operations across Southwest. You'll provide Level 1 and Level 2 support for Source-to-Pay (S2P) platforms including Coupa, Ironclad, and SAP, while partnering with Customers to troubleshoot issues, respond to inquiries, and drive continuous system improvements. You'll lead and support enhancements, perform system administration activities, manage technical and functional documentation, coordinate data and information requirements, and help ensure projects and technology initiatives are delivered on time and aligned with business needs.

Additional Details
  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.


Responsibilities
  • Create content and conducts training to help lead resolution of customer service issues by explaining logic, processes, and procedures
  • Mentor both SCM Team Members and end users on functionality and capabilities of SCM Source-To-Pay systems
  • Partner with the Technology Team members, on behalf of the SCM Business, to provide advice and leads focused SCM projects including process improvement or Source-To-Pay system enhancements
  • Perform operational change activities, including user acceptance testing; execution and analysis; documentation; post implementation monitoring and support
  • Identify and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value
  • Maintain working knowledge of administrative functions of all SCM Systems and performs systems administration activities and supports projects as a subject matter expert with an understanding of the system functionality
  • Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities
  • Drive change management to increase purchase order spend and minimize non-PO activity
  • Experiment to find new solutions & identifies and creates the processes necessary to complete low-complex tasks including system improvements
  • Supports projects as a subject matter expert with an understanding of the implications of the system functionality
  • Provide support in-person, via telephone or email messaging to all end users of Supply Chain Management systems and processes and enters tickets into issue tracking tool
  • Support Sarbanes Oxley initiatives through routine control checks
  • May perform other job duties as directed by Employee's Leaders


Knowledge, Skills and Abilities
  • Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of administrative and clerical procedures and systems such as Microsoft products, managing files and records, designing forms, and other office procedures and terminology
  • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
  • Skilled in collecting, organizing, visualizing, and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
  • Expresses ideas as well as business and/or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis.
  • Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)


Education
  • Required: High School Diploma or GED
  • Required: Bachelor's Degree


Experience
  • Intermediate-level experience, fully functioning broad knowledge in:
    • Procurement, strategic sourcing, and/or enterprise systems administration
    • Leading small-scale systems or process enhancement projects
  • Preferred: Project management experience
  • Preferred: Source-to-pay functional knowledge
  • Preferred: Coupa experience
  • Preferred: SAP experience
  • Preferred: Ironclad experience


Licensing/Certification

Physical Abilities
  • Ability to perform work duties from limited space work station/desk/office area for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must be at least 18 years of age.
  • Must be able to comply with Company attendance standards as described in established guidelines.
  • Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information.
  • Travel: Less than 5%


Pay & Benefits
  • Competitive market salary from $77,200.00 per year to $85,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.


Benefits you'll love:
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
  • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents
  • Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
  • Explore more benefits you'll love: https://careers.southwestair.com/benefits


*Pay amount doesn't guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

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About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

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