The Work:

We are seeking an experienced Solution Architect with deep expertise in PTC Service Lifecycle Management (SLM) and Arbortext to join our team. In this role, you will serve as the primary technical authority for service information systems, bridging the gap between engineering, service operations, and technical publications teams. You will design and implement end-to-end solutions that streamline how service content is created, managed, delivered, and consumed across the product lifecycle.

Key Responsibilities

• Architect and lead implementations of PTC Service Lifecycle Management solutions, including Windchill Service Information Manager (SIM), Service Parts Management, and associated modules
• Design structured authoring environments using PTC Arbortext Editor and Arbortext Publishing Engine for the production of technical documentation (maintenance manuals, illustrated parts catalogs, service bulletins, and interactive electronic technical publications)
• Define SGML/XML schemas, DTDs, and stylesheets (FOSI/XSL-FO) to support structured content authoring aligned with standards such as S1000D, ASD STE100, or ATA iSpec 2200 as applicable
• Collaborate with customers and internal stakeholders to gather requirements, document as-is processes, and design future-state architectures that optimize service content workflows
• Lead and guide integration efforts between PTC SLM/Arbortext and adjacent enterprise systems (ERP, PLM, CRM, PDM/Windchill)
• Provide technical direction for content delivery strategies, including IETP delivery, web-based portals, and mobile platforms
• Mentor and coach junior consultants, developers, and customer administrators on PTC SLM and Arbortext best practices
• Develop and present solution proposals, architecture diagrams, effort estimates, and technical roadmaps to both technical and executive audiences
• Support pre-sales activities, including demos, proof-of-concept builds, and RFP/RFI responses

Travel Requirements:

Travel is required for this role and could vary up to 75%

Here's what you need:

• 5+ years of experience in technical solutions architecture, with at least 2 years hands-on with PTC Service Lifecycle Management and/or Arbortext
• 1+ year experience designing and deploying Windchill SIM environments, including service structure management, applicability, and effectivity
• 1+ year experience with Arbortext Editor, Arbortext Publishing Engine (APE), and Arbortext Content Manager (ACM) or Windchill as a content repository
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If associate degree, must have a minimum of 6 years' work experience)

Bonus Points If:

• Strong working knowledge of XML/SGML authoring, DTD/schema development, and stylesheet customization (XSL-FO, FOSI)
• Familiarity with technical documentation standards (S1000D, ATA, DITA) and their implementation within Arbortext environments
• Experience integrating PTC tools with PLM platforms, ERP systems, or content delivery platforms via REST/SOAP APIs
• Excellent communication skills - able to translate complex technical architectures into clear guidance for non-technical stakeholders
• PTC certification in Windchill, Service Lifecycle Management, or Arbortext
• Experience with Servigistics or PTC Service Parts Management for parts catalog and inventory optimization
• Knowledge of Creo Illustrate or IsoDraw for technical illustration and 3D-to-2D figure workflows
• Exposure to digital twin concepts and how they intersect with service information delivery
• Experience in aerospace, defense, industrial equipment, automotive, or medical device industries where regulatory compliance shapes documentation requirements
• Familiarity with Agile/SAFe delivery methodologies

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/22/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $94,400 to $293,800
Colorado $94,400 to $253,800
Connecticut $94,400 to $253,800
District of Columbia $100,500 to $270,300
Illinois $87,400 to $253,800
Maine $80,400 to $216,200
Maryland $94,400 to $253,800
Massachusetts $94,400 to $270,300
Minnesota $94,400 to $253,800
New York $87,400 to $293,800
New Jersey $100,500 to $293,800
Ohio $87,400 to $235,000
Virginia $87,400 to $270,300
Washington $100,500 to $270,300